Trainer Support Services
4 weeks ago
Overview:
YOUR PASSION, ACTIONS & FOCUS is our Strength
Become one of our Contributors
Join the KnipperHEALTH Team
Join a growing company
At Eagle, our most valuable resource is our people. Our employees are what differentiate us most from our competition.
We want every Eagle employee to be successful in their career, to learn and grow, and to be well compensated for their efforts.
Family-culture Supportive team Great pay
Impact a patients life
Our vision is to CREATE THE SHORTEST PATH BETWEEN PATIENT AND THERAPY.
Summary
The primary purpose of this role is to ensure the smooth transition and ramp up of all new hires as well as being responsible for ongoing knowledge management, and coaching people on pertinent process. Responsible for conducting all new hire training, as well as, program updates and other pertinent changes. Will work closely with the Leadership team, when creating curriculum, training and updated content.
J. Knipper and Company, KnippeRx and Eagle Pharmacy are Equal Opportunity Employers.
Responsibilities:Essential Duties and Responsibilities
Presents an energetic, positive and professional training program
Develops and provides a clear, concise, and effective presentation and curriculum for the explanation of new programs or updates to existing programs
Coach and develop agents according to feedback provided leadership team
Follow program guides and educate per client standards
Seek new opportunities for training and practice with agents
Create training outlines as appropriate
Track agent progress and provide timely and consistent updates to program management
Work with other training members to develop and implement supplementary training on a weekly basis
Develops training guides, and presentations for huddles and re-training programs
Track agent progress and provide timely and consistent updates to program management
Assist with floor coverage as needed
Responsible for other tasks and projects as assigned
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications:Knowledge, Skills, and Abilities
Positive attitude with excellent customer service mindset, working in a way that demonstrates a commitment to Incredible Service
Focused team player, who can work in conjunction with pharmacists, pharmacy technicians, other departments, customers, and management
Work independently with little supervision and meet daily deadlines
Must possess excellent leadership, presentation and motivational skills
Computer proficiency to navigate required databases and operate in required software packages
Excellent communication skills, both written and oral
Strong interpersonal skills
Must be self-motivated and capable of identifying needs for their team
Consistent and timely attendance absolutely required, with ability to work a flexible schedule
Education and Experience
This position requires the candidate to have a high school diploma or equivalent. Those candidates who have post high school or specialized training are preferred. Candidates who have pharmacy or medical experience, one year of trainer experience, or twelve months minimum of call center experience are all preferred to apply for the position. Candidates should be familiar with CRM, Microsoft Word, Excel and Outlook.
Work Environment / Physical Demands
This position is in a typical office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity enough to operate standard office equipment including operation of standard computer and phone equipment. May have occasional high stress when dealing with customers/clients.
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