Service Coordinator
4 weeks ago
Are you a CNA looking for a career move? Do you have excellent communication and customer service skills? Have excellent computer skills and have a passion for staffing in a face paced office enviroment. If so, we would love to talk to you about our opportunity.
Objective:
The Service Coordinator is expected to perform a variety of duties in the area of client services and CAREGiver supervision. Match up our CAREGivers with Client's schedules and needs.
License/Certification:
- CNA (Required)
- Driver's License (Required)
Responsibilities include but are not limited to:
- Reflect the core values of Dasher Corporation (d.b.a. Home Instead #727, an independently owned and operated franchise).
- Utilizing past experiences and CNA training, develop and manage our clients plans of care using non-medical services within Home Instead scope of practice.
- Be a Team Player.
- Develop and maintain positive relationships with all clients through quality assurance (QA) visits, phone calls, cards/special events.
Conduct QA visits with clients in person or over the phone according to QA frequency guidelines and conduct follow up as necessary. - Monitor, mediate, and log both client and CAREGiver activity, and follow up on CAREGiver assignments and client service.
- Counsel CAREGivers on quality concerns after client visits.
- Conduct client/CAREGiver introductions/training, and personal care training as scheduled.
- Enter and maintain accurate client and CAREGiver schedules and records in our software system.
- Maintain regular attendance to the office to execute job responsibilities.
- Demonstrate open and effective communication with franchise owner, colleagues, and CAREGivers.
- Education/Experience Requirements:
- High School diploma or equivalent.
- Active CNA license (or able to be renewed).
- A minimum of 1 year professional caregiving experience.
- Must possess a valid driver's license for at least 3 years, with a clean driving record
- Must be adept with technology and utilization of smart phone technology.
Job Type: Full-time
Hours: Monday to Friday. Weekend availability
Salary: $16.00 - $20.00 per hour
Benefits:
Dental insurance
Health insurance
Paid sick time
Paid Holidays
Paid training
Vision insurance
Feel free to check out our TikTok (@Home_Instead_Honolulu) and Instagram (@HomeInsteadOahu)
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