Customer Technical Services Representative

22 hours ago

Brookfield, United States Silgan Full time
Moving to Brookfield, WI in 2025

What We Offer:
  • Annual salary based on experience, education, unique skills, performance, labor market conditions, and job location.
  • Comprehensive benefits, including medical, dental, vision, prescription coverage, life insurance, and both short- and long-term disability.
  • Add on benefits like pet insurance and access to customized wellness programs, online workouts, and more.
  • 401k plan with a 6 percent employer match.
  • 15 paid vacation days, 10 paid holidays, which you are encouraged to take.
  • Celebrate achievements and build your career through a culture of respect, and advancement. We invest in your success with on-the-job training, scholarships, and tuition reimbursement.
  • This on-site role is located in the heart of Lake Country, Oconomowoc, and will relocate to our new location in Brookfield in 2025.

What You'll Do:
  • Act as a technical liaison between Silgan's manufacturing teams and our customers by delivering expert advice and technical solutions for packaging.
  • Investigate, address, and resolve customer concerns, to uphold product quality and customer satisfaction.
  • Oversee customer packaging initiatives, deliver technical education, and conduct testing to meet project and quality requirements.
  • Contribute to new product development initiatives, cost-saving strategies, and regulatory compliance.
  • Ensure quality standards by coordinating product evaluations and testing at customer sites.
  • Assess materials and review performance specifications, container applications, and materials substitutions related to customer container use.

What We Need You to Have:
  • A bachelor's degree in Food Science, Microbiology, Chemistry, Packaging, Engineering, or a related scientific field.
  • Proficiency in MS Office
  • Strong project management skills with demonstrated experience managing multiple priorities effectively.
  • Strong listening, verbal, and written skills to engage and build customer relationships.
  • Willingness to Travel domestically up to 25% annually.

Who we are:
  • America's largest metal food packaging producer, dedicated to sustainability and innovation.
  • Silgan Containers is rethinking how to make the metal food can through increased recycled content, modern process overhauls, renewable energy procurement, and other innovative practices.

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis.

Silgan is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, or the presence of a disability, which would not prevent the performance of essential job duties with, or without reasonable accommodation of any other protective status.

Silgan is a drug-free workplace.Learn More

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