Patient Service Representative

1 day ago

Green Bay, United States Prevea Health Full time

PSR Surgery Scheduler

Come work where we specialize in you We have nearly 2,000 reasons for you to consider a career with Prevea Health-they‘re our employees. We‘re an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training and support so every member of the team contributes to our success. Together we are the best place to get care and the best place to give care.

Job Summary
The Patient Service Representative (PSR) Surgery Scheduler role at Prevea Health is responsible for welcoming, registering, and scheduling patients and/or visitors in a friendly and positive manner. This position acts as a liaison between patients and medical staff. The PSR Surgery Scheduler is responsible for creating a positive first impression for anyone who uses Prevea Health services, whether over the phone, in person, or through MyPrevea.

What you will do
  • Schedules outpatient surgeries and procedures upon receipt of provider orders or referrals.
  • Coordinate communication between patients, family members, staff, and providers-via phone, in person, or through MyPrevea; Direct patient concerns, inquiries or complaints by receiving and routing messages to appropriate staff.
  • Obtain and confirm accurate demographic and insurance/coverage information.
  • Assist patient or caller with questions regarding policies, insurances, payments, or other financial needs.
  • Works closely with the prior authorization team to review insurance and surgery eligibility; following protocols for surgery reschedules if necessary.
  • Closely collaborates with the clinical operations team to provide feedback regarding scheduling efficiencies and opportunities.
  • Appropriately handle cash and collect required payments, including co-payments, outstanding balances, and payments due prior to services being rendered in accordance with Prevea policies and procedures. Provide error-free and accurate daily batch and/or deposits to appropriate staff for processing.

Education Qualifications
  • High School Diploma and/or GED Required
Experience Qualifications
  • 3-5 years experience in customer service, insurance, and/or healthcare Preferred
Skills and Abilities
  • Display proficient telephone and computer skills with clear and professional speaking abilities.
  • Able to provide exceptional customer service by assessing patient needs, meeting quality standards, andevaluating satisfaction.
  • Capable of being empathetic and responsive to patient‘s needs by actively listening, asking appropriatequestions, and continually looking for ways to provide assistance.
  • Able to efficiently multi-task and adapt to fast-paced environments with frequently changing protocols and processes.
  • Capable of effectively and positively interacting with staff members throughout the company.
  • Promote teamwork and provide a supportive environment throughout the organization.
  • Display grammar, spelling, and punctuation knowledge to type patient information and take appropriate messages accurately
  • Able to work independently and think critically using provided information.
Physical Demands
  • Sit - Frequently
  • Stand - Occasionally
  • Walk - Occasionally
  • Drive - Rarely
  • Climb (Stairs/Ladders) - Rarely
  • Bend (Neck) - Frequently
  • Gross Manipulation (Hands/Arms) - Constantly
  • Squat - Rarely
  • Twist/Turn (Neck) - Occasionally
  • Twist/Turn(Waist) - Occasionally
  • Lift/Carry 0-10 lbs. - Rarely
  • Lift/Carry 11-25 lbs. - Rarely
  • Lift/Carry 26-35 lbs. - Rarely
  • Push/Pull up to 10 lbs. - Rarely
  • Push/Pull 11-25 lbs. - Rarely
  • Push/Pull 26-35 lbs. - Rarely
  • Reach (Above shoulder level) - Rarely
  • Reach (Below shoulder level) - Constantly
  • Simple Grasping (Hands/Arms) - Constantly
  • Fine Manipulation (Hands/Arms) - Constantly
  • Gross Manipulation (Hands/Arms) - Constantly

Working Conditions
  • Noise - Occasionally

Hearing Requirements
  • Hears Whispers < 3 feet - Constantly
  • Hears Whispers 3-8 feet - Constantly

Vision Requirements
  • Color Discrimination - Constantly
  • Near Vision (Correctable to Jaeger 2 or 20/40 binocular) - Constantly
  • Distance Vision (Correctable to Snellen chart 20/40 binocular) - Constantly

Prevea is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United State and to complete the required employment eligibility document form upon hire. Prevea participates in E-verify. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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