Director of IT End User Services

4 weeks ago

White Plains, United States HumanEdge Full time

Opportunity Description


We are currently seeking a Director of End User Services. The Director, End User Services, is focused on delivering exceptional service every time, everywhere, to everyone. In this role, you will be responsible for the day-to-day operations of End User Support for applications, systems, and devices for our healthcare organization. As a transformation agent, you have a high sense of operational excellence, ownership, can-do attitude, and a sense of curiosity around the possibilities to drive an ever-improving end-user experience. You will use technical and leadership experience to ensure quick resolution of incidents and requests, minimal end-user disruption and downtime, service improvements, and provide an overall exceptional end-user experience. Domain expertise is key as you will drive a best-in-class customer service that can scale to meet the evolving needs of clinical and non-clinical staff.


Company Information


We have been widely recognized for our exceptional culture, world-class physicians, Magnet-designated nurses, and passionate employees who make a real difference in our community. With tremendous growth opportunities, great benefits, and flexible work schedules, it is no wonder why we are consistently recognized as a Great Place to Work.


Job Duties


Essential Functions and Responsibilities


1. Understands and adheres to the Performance Standards, Policies and Behaviors.

2. Engage, give direction, and inspire a distributed team comprised of employees, contractors, and third parties that are accountable for all levels of end user support.

3. Provide mentoring, coaching, and training to drive employees’ productivity, effectiveness, and growth.

4. Develop and leverage analytics that proactively drive decision making and outstanding end user experience.

5. Develop and maintain roadmaps that effectively reflect needs and that priorities are aligned with dependencies, resources, and funding.

6. Drive a service management operation that is optimized, automated, and fit-for-purpose.

7. Lead logistics, asset management, and procurement related to end user requirements.

8. Supervise performance and ensure that SLAs are met.

9. Provide incident management, major incident management, request management and problem management for all teams across the organization.

10. Partner with HR, Security, Privacy, and Compliance to ensure alignment to policies and procedures including HIPAA.

11. Partner across IT leadership on the design and execution of ITIL processes, to leverage data and automation.

12. Partner with the Office of Project Management, and Engineering in executing construction, expansion, and new facility-related projects.

13. Run annual budgets for both capital and operating expenses for all field services hardware, software, and other end-user computing devices.

14. Procure, deploy, and track to decommission corporate devices and peripherals including mobile devices.

15. Provide and support A/V services for large in-house events and executive meetings.

16. Provide all levels of support for technology fulfillment managed through a remote service desk and deskside support.

17. Provide a dedicated high-quality and high-touch support service to our senior leaders, 24/7.

18. Maintain the knowledge base and ensure automation of recurring tasks.

19. Assures the delivery of quality department /clinical services by established hospital and regulatory/accreditation agency standards.

20. Assures that employee competency and education requirements are satisfied as per hospital policy.

21. As required, participates in the Performance Improvement Program as defined by the organization.

22. Attends Management/Leadership meetings as scheduled/required and communicates hospital policies, performance improvement initiatives and all other required information to department staff.

23. Assures the provision of a safe employee/patient environment.

24. Assumes and maintains 24-hour responsibility for the department

25. Monitors vendors and contracts related to telecommunication, network services, specialized workstations on wheels and other hardware


Education & Experience Requirements


• BS/BA degree is required, Master’s preferred.

Experience & Skills Required


• 8+ years of end-user services leadership experience in large global organizations

• 8+ years of people management experience, including remote team members, contractors and MSPs

• 8+ experience with OS platforms (Windows, OSx, Mobile) and working knowledge of Office.com

• Proven communication, presentation, and influencing skills

• Detailed knowledge of management of endpoint device management in a healthcare setting preferred.

• Must have a valid driver’s license to travel to remote hospital sites

Benefits


  • Excellent benefits including employer-paid 403B
  • Health, Dental, and much more

  • Director of IT End User Services

    1 month ago

    White Plains, United States HumanEdge Full time

    Opportunity DescriptionWe are currently seeking a Director of End User Services. The Director, End User Services, is focused on delivering exceptional service every time, everywhere, to everyone. In this role, you will be responsible for the day-to-day operations of End User Support for applications, systems, and devices for our healthcare organization. As a...

  • Director of IT End User Services

    2 weeks ago

    White Plains, New York, United States HumanEdge Full time

    Opportunity Description We are currently seeking a Director of End User Services. The Director, End User Services, is focused on delivering exceptional service every time, everywhere, to everyone. In this role, you will be responsible for the day-to-day operations of End User Support for applications, systems, and devices for our healthcare organization. As...

  • Director of IT End User Services

    4 weeks ago

    White Plains, United States HumanEdge Full time

    Opportunity DescriptionWe are currently seeking a Director of End User Services. The Director, End User Services, is focused on delivering exceptional service every time, everywhere, to everyone. In this role, you will be responsible for the day-to-day operations of End User Support for applications, systems, and devices for our healthcare organization. As a...

  • Director of IT End User Services

    4 weeks ago

    White Plains, United States White Plains Hospital Full time

    At White Plains Hospital, you have an opportunity to work side-by-side with some of the most talented people in the world. We have been widely recognized for our exceptional culture, world-class physicians, Magnet-designated nurses and passionate employees who make a real difference in our community. With tremendous growth opportunities, great benefits, and...

  • Director of IT End User Services

    2 weeks ago

    White Plains, New York, United States White Plains Hospital Full time

    At White Plains Hospital, you have an opportunity to work side-by-side with some of the most talented people in the world. We have been widely recognized for our exceptional culture, world-class physicians, Magnet-designated nurses and passionate employees who make a real difference in our community. With tremendous growth opportunities, great benefits, and...

  • Director of IT End User Services

    2 weeks ago

    White Plains, New York, United States White Plains Hospital Full time

    At White Plains Hospital, you have an opportunity to work side-by-side with some of the most talented people in the world. We have been widely recognized for our exceptional culture, world-class physicians, Magnet-designated nurses and passionate employees who make a real difference in our community. With tremendous growth opportunities, great benefits, and...

  • Software Engineer Front End Nuxt

    2 months ago

    White Plains, United States Sudzy Full time

    Sudzy, a pioneering company in the Software Development industry, is currently seeking a highly skilled and innovative Software Engineer specializing in Front End Nuxt development. This position offers an exciting opportunity to contribute to the development of cutting-edge software solutions that drive our mission forward. By joining our team, you will play...

  • Software Engineer Front End Nuxt

    2 months ago

    White Plains, United States Sudzy Full time

    Sudzy, a pioneering company in the Software Development industry, is currently seeking a highly skilled and innovative Software Engineer specializing in Front End Nuxt development. This position offers an exciting opportunity to contribute to the development of cutting-edge software solutions that drive our mission forward. By joining our team, you will play...

  • Director of Development

    4 weeks ago

    White Plains, United States Westchester Jewish Community Services Full time

    Overview: Full-Time Development Director to work in our Headquarters located in White Plains, NY. The Development Director will be responsible for special events, overseeing development operations, partnering on fundraising communications and the identification, cultivation, solicitation, and stewardship of a portfolio of donors, as directed by the Chief...

  • Service Desk Specialist

    1 week ago

    White Plains, United States Cogent Infotech Corporation Full time

    Job DescriptionJob DescriptionHybrid Remote 2 days onsite per week Project OverviewThis role r will field incoming help desk requests from end users via both telephone and e-mail in a courteous\professional manner. Document all pertinent end user information. Resolve computer issues on impact. Escalate calls to appropriate support groups in IT. Support the...

  • Service Desk Specialist

    4 weeks ago

    White Plains, United States LanceSoft Full time

    Job Details: Title: Service Desk Specialist Location: White Plains, NY Duration: 12+ MonthsProject Overview: The contingent worker will field incoming help desk requests from end users via both telephone and e-mail in a courteous\professional manner. Document all pertinent end user information. Resolve computer issues on impact. Escalate calls to appropriate...

  • Director of AR/AP

    2 months ago

    White Plains, United States ConsultNet Technology Services and Solutions Full time

    Contract to Hire** 4-5 Days onsite - White Plains, NYOur client is looking for a passionate, growth-oriented team player to join their growing team!The Director of Accounts Payable (AP) & Accounts Receivable (AR) will contribute to the company's success by driving compliant, accurate, timely and consistent processes allowing for efficient, and accurate cash...

  • Director of AR/AP

    2 weeks ago

    White Plains, United States ConsultNet Technology Services and Solutions Full time

    Contract to Hire** 4-5 Days onsite - White Plains, NYOur client is looking for a passionate, growth-oriented team player to join their growing team!The Director of Accounts Payable (AP) & Accounts Receivable (AR) will contribute to the company's success by driving compliant, accurate, timely and consistent processes allowing for efficient, and accurate cash...

  • Director of AR/AP

    4 weeks ago

    White Plains, United States ConsultNet Technology Services and Solutions Full time

    Contract to Hire** 4-5 Days onsite - White Plains, NYOur client is looking for a passionate, growth-oriented team player to join their growing team!The Director of Accounts Payable (AP) & Accounts Receivable (AR) will contribute to the company's success by driving compliant, accurate, timely and consistent processes allowing for efficient, and accurate cash...

  • IT Service Desk Manager

    1 week ago

    White Plains, United States Royal Communications Consultants Full time

    Service DeliveryManager - White Plains / NYC / Hybrid Seeking someone with experience in managing and growing a Technical Support and Service Desk team (not an Operations Team) . You will be responsible for overseeing the day-to-day activities of the Service Desk to ensure internal customers receive the support and service they require. Preferably someone...

  • Service Desk Specialist

    5 days ago

    White Plains, United States LanceSoft Full time

    Job Details: Job Title: Service Desk Specialist Location: White Plains, NY Duration: July 2024 to July 2025 Pay Range: $30.00 to $40.00 Per HourProject Overview This role will field incoming help desk requests from end users via both telephone and e-mail in a courteous/professional manner. Document all pertinent end user information. Resolve computer issues...

  • Service Desk Specialist

    7 days ago

    White Plains, United States Eclaro Full time

    Project OverviewThis role will field incoming help desk requests from end users via both telephone and e-mail in a courteous/professional manner. Document all pertinent end user information. Resolve computer issues on impact. Escalate calls to appropriate support groups in IT. Support the distribution of RSA Key Fobs, Iron Key Devices, assist customers...

  • Service Desk Specialist

    6 days ago

    White Plains, United States Eclaro Full time

    Project OverviewThis role will field incoming help desk requests from end users via both telephone and e-mail in a courteous/professional manner. Document all pertinent end user information. Resolve computer issues on impact. Escalate calls to appropriate support groups in IT. Support the distribution of RSA Key Fobs, Iron Key Devices, assist customers...

  • Front-end Department Head

    3 weeks ago

    White Plains, United States PGA Tour Superstore Full time

    Pay Range: $18.50hr - $21.09 Overview At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our...

  • Regional Director

    2 months ago

    White Plains, United States Pentegra Services, Inc. Full time

    Job DescriptionJob DescriptionThe base salary range for this role is $80,000 to $100,000. Base salaries are determined during our interview process, by assessing a candidate’s experience, skills against internal peers and against the scope and responsibilities of the position.Earnings potential, based on commissions, can total upwards of an additional...