Help Desk Analyst

2 days ago

Buffalo, United States Seneca Holdings Full time

Great Hill Solutions is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is the federal government contracting business wholly owned by the Seneca Nation. SNG meets mission-critical needs of federal civilian, defense, and intelligence community customers across a variety of domains. The SNG portfolio receives shared services support from its parent company Seneca Holdings and is comprised of multiple companies that participate in the Small Business Administration 8(a) program. To learn more visit www.senecanationgroup.com and follow us on LinkedIn.

The Seneca Nation Group companies offer competitive compensation and a strong benefits package including comprehensive medical and dental care, matching 401K, paid time off, flexible spending accounts, disability coverage, and other benefits that help provide financial protection for you and your family. We pride ourselves on our collaborative work environment and culture which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

Great Hill Solutions is seeking a highly motivated LIFT Help Desk Analyst to support our government customer with network system administration in support the model based systems engineering support team. This position will be remote but may require quarterly visits to Patuxent River, MD, area for occasional client site visits.

This position will entail supporting the Naval Air Systems Command (NavAir) Leveraging Innovative Framework and Technology (LIFT), in particular, the Digital Analytics, Infrastructure and Technology Advancement (DAiTA) Group. They will support and perform Model Based Systems Engineering activities in support of the DAiTA Group and associated DAiTA Group customers at the Tier 1 level .

Roles and Responsibilities include, but are not limited to:

  • Provides Technical Support, Application Access, or Project and Space Help for the LIFT Ecosystem.
  • Familiar with Attlissian based products (Jira, Confluence, Big Picture, Big Template, EasyBI).
  • Track LIFT User Trouble Tickets and communicate with users the status and resolution of submitted tickets.
  • Users may report issues such as :bug‘s, outages or request technical support, assistance with a plug-in, software or configuration update and request a new feature.
  • Assist the Tier 1 help desk lead with user meetings to communicate the status of LIFT ecosystem.
  • Report to leadership the status and timeframes to acknowledge and resolve tickets.

Basic Qualifications:

  • Ability to hold an Active Secret Clearance
  • Ability to report on site as needed
  • Experience utilizing Jira, Confluence, CAMEO, Teamwork Cloud, or other MBSE software tools.
  • Excellent verbal and written communication skills
  • Strong interpersonal and leadership skills
  • Excellent organizational skills
  • Excellent time management skills with proven ability to meet deadlines
  • Proficiency with Microsoft Office Suite (Excel, Outlook, Powerpoint, etc.)

Desired Skills:

  • Bachelors Degree in related discipline and 3+ years of relevant experience
  • Active Top Secret
  • DoD and NavAir experience
  • Additional experience with Atlassian JIRA is desired

Diversity, Equity & Inclusion Statement:

The Seneca Holdings family of companies is committed to building an inclusive work environment that encourages, supports, and celebrates the diversity of our employees. We recognize that an inclusive corporate culture improves how we support our customers and also improves the collective impact we can make in our communities.

Equal Opportunity Statement:

Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.

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