Patient Access Representative | Orthopedics | 40hrs/week

2 weeks ago

Grand Forks, United States North Dakota Staffing Full time

Create Your Career With UsSanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.Facility: Grand Forks OrthopedicsLocation: Grand Forks, NDAddress: 3035 Demers Ave, Grand Forks, ND 58201, USAShift: 8 Hours - Day ShiftsJob Schedule: Full timeWeekly Hours: 40.00Salary Range: $16.25 - $23.00Job SummaryJoin our Sanford Patient Access Family and Grow the Good As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.RegistrationGreet patients & verifies demographicsCreating, scanning & routing documents or electronic formsInform patients what the document is & capture signatures on necessary paperworkEstablishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and proceduresCollects co-payments, pre-payments, and payments on account balancesMay work through the registration work queue to address and resolve registration errors or denied insurance claimsSchedulingWork with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider scheduleObtain and coordinate referrals & conduct pre-authorizationArrange interpreter servicesCheck patients in/outOperate multi-line phoneMay resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providersAdditional Duties May IncludePreparation & coordination of chartsOrganize supporting provider documentsInitiation & collaboration of patient financial assistanceTrack patient visits & health information management on patient accountsCompile, distribute, administer, and score assessmentsCoordination of Telemed appointmentsReminder calls for appointmentsHospital admissionOffice duties, such as make copies or send faxesQualificationsHigh school diploma or equivalent preferred. Post-secondary education helpful. One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired. May require BLS for certain locations and/or settings.BenefitsSanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, sick leave and paid time off. To review your benefit eligibility, visit https://sanfordcareers.com/benefits.Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

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