Patient Access Services Representative

What You Can Expect:

Our Patient Access Service Representatives love Grand Itasca for the stability, meaningful work and our great team. Grand Itasca is in the business of selecting employees that make the real difference, who go above and beyond to make our hospital/clinic run and work effectively. Are you someone looking to make a difference in the everyday functions of our hospital & clinic life? If so, Grand Itasca is where you belong

We're glad you are thinking about joining us.

Grand Itasca is a great place for Patient Access Service Representatives. We're a non-profit organization with a clear vision of being the leader in transforming rural health care by achieving the highest levels of quality, access, and value. Our strength stems from teamwork and collaboration among a talented and diverse group of professionals. With over 700 employees in hundreds of different roles, Grand Itasca can offer a variety of career opportunities.

Let's talk about benefits.

• Competitive pay
• Work from home flexibility
• Tuition reimbursement and scholarship/grant opportunities
• Health, dental, vision, & life insurance kick in on the first of the month after 30 days of employment
• Generous paid time off package to maintain a healthy home-work balance
• STDB (short term disability bank)
• 401K with employer contributions
• Experience Pay Given
• Employee Referral Program
• On-the-Job training
• No Weekends

About the Position

• Patient Access Services Representative - Call Center
• Part-Time .5-.6 FTE hours per pay period)
• Days
• Hybrid/Remote and On-site at Grand Itasca Clinic & Hospital in Grand Rapids
• INTERNAL POSTING THROUGH: 12/2/2025

*Your home office must meet Safety, Privacy, and Internet Speed requirements set forth by Grand Itasca Clinic & Hospital to be eligible for this position.

Job Summary:

The Patient Access Services Representative is responsible for answering all incoming calls to the facility during clinic hours. Employees are responsible for determining the needs of the caller as quickly and as courteously as possible and responding appropriately.

Here's what you'll do when you join us:

• Direct phone calls and /or send an electronic message to the appropriate area
• Monitor attendance of providers and department directors to determine how to best direct calls
• Schedule patient appointments
• Verify insurance, patient information, guarantor and account information at the time of scheduling
• Confirm provider appointments by calling patients and reschedule as-necessary
• Complete patient claim and edit work queues
• Collaborate with other departments to support the revenue cycle
• Provide excellent customer service

If you have these qualifications, we'd love to chat:

1. Must be 18 years of age or older.
   
2. Associate degree in business related field is preferred.
3. An understanding of revenue cycle management with the ability to collect copayments and present fiscal information in a professional and confidential manner
4. Great computer skills.
5. Fantastic customer service skills.
6. Ability to discuss financial obligations with patients in a professional and confidential manner
7. Adhere to all Grand Itasca Clinic & Hospital policies.
8. Maintain consistent and reliable attendance.
9. Ability and willingness to cover all Patient Access areas as needed.
10. Perform other duties as required.

About Grand Itasca:

Grand Itasca brings the benefits of a large and respected health system to our local community. We are a non-profit, state-of-the-art, integrated clinic and hospital that is proud to offer a range of high-quality providers, specialties and services to our community. Enjoy our patient-centered, comprehensive approach, close to home without venturing from the beauty of northern Minnesota.

*The posted compensation range corresponds to the minimum and maximum pay rates outlined in your union agreement for the respective job classifications at the time of job posting. An individual's pay rate within this range may be influenced by various factors, including FTE, skills, knowledge, educational background, and qualifying experience as specified in the contract.

EEO/AA Employer/Vet/Disabled All qualified applicants will receive consideration without regard to any lawfully protected status.