Customer Care Specialist

15 hours ago

Phoenix, United States Empereon Constar Full time
At Cable One and our family of brands, we keep our customers and associates connected to what matters
most. For our associates, that means: a thriving and rewarding career, respect for the communities where
they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive
workplace.
As a Customer Care Specialist, you will be responsible for securing new recurring revenue from residential
prospects and securing new incremental revenue from existing customers by pro-actively communicating
with the prospect or customer through in person visits.
What you will do to contribute to the company's success
• Gains familiarity with Customer Care concepts, procedures, and methodologies.
• Performs entry-level assignments within a specific region or business area.
• Responds to customer-generated tickets and provides thoughtful, personalized communication.
• Asks questions and actively listens to customers to understand their issues, always demonstrating
respect and concern.
• With guidance, assists with or performs a range of customer support duties, including:
• Providing billing and pricing information to customers.
• Resolving standard issues remotely and/or educates customers on steps for issue resolution (i.e., for
price, billing, or payment questions).
• Tracking down information needed to accurately and appropriately respond to customer questions
and needs.
• Arranging product returns / exchanges.
• Performing add, change, delete requests in hosted platforms.
• Scheduling service appointments if the problem cannot be remotely resolved.
• Training customers in product use and functionality.
• In all cases, follows established procedures, escalating difficult or unexpected issues to more senior
team members or supervisor for help and/or resolution.
• Promotes Cable One products, features and services for potential upselling.
• Documents customer inquiries, status and resolution.
• Follows up with customers to ensure satisfactory issue resolution.
• Learns and complies with Cable One Customer Care practices and policies.
Qualifications
• High school diploma or general education degree (GED); or one to three months related experience
and/or training in a customer service environment; or equivalent combination of education and
experience.
• Requires excellent oral and written communication skills while assisting and interacting with
Sparklight's customers and associates.
• Strong data entry and computer skills.
• Requires the ability to operate office equipment (copiers, phones, computers, etc.).
• Requires efficient and accurate handling of money.
• The position requires the ability to learn and stay informed of products and services offered by
Sparklight.
• This position will require travel between offices.
Core Competencies
• Committed: Values each and every customer, while working hard to keep their business and support
our communities.
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their
needs with expertise, respect, and empathy.
• Proactive: Understand what our customers need, and actively works to make their relationship with
use seamless, easy, and rewarding.
• Personal: Knows our customers well, and tailors our communications and interactions to address
their needs and expectations.
Benefits
Cable One and our family of brands appreciates the role our associates play to help the company grow, and in
return an excellent benefits package is offered to our associates to recognize the importance of their
contributions, such as:
• Medical, dental, and vision plans - start when you start
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match (match program starts first day of service, up to 5% of eligible
compensation
• Group Legal plan with Identity Theft Protection
Additional Perks
• Tuition reimbursement (up to $5,250 on 1st year)
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment
We're an Award-Winning Organization
• Forbes' "America's Best Midsized Employers" 2021-2023
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our
continued success. Here at Cable One and our family of brands, we believe it is our individual and unique
talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger
Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and
every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive
consideration for employment without regard to, among other things, race, color, religion, sex, sexual
orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are
contingent upon the results of background, drug screening, and reference check. Only after successfully
passing these pre-hire clearances are individuals approved for hire and ready to start their successful and
rewarding career.Learn More

  • Skilled Nursing Professional

    7 days ago

    Phoenix, Arizona, United States Integrity Pulmonary Specialist LLC Full time

    Job OverviewWe are seeking a skilled nursing professional to join our team as a Pulmonary Care Specialist at Integrity Pulmonary Specialist LLC. As a key member of our rehabilitation team, you will work closely with patients in multiple rehabilitation centers to diagnose and manage chronic respiratory diseases such as asthma, COPD, and pulmonary fibrosis.

  • Pulmonary Care Specialist, Outpatient Clinic

    1 week ago

    Phoenix, Arizona, United States Integrity Pulmonary Specialist LLC Full time

    Job OverviewWe are seeking a skilled Pulmonary Nurse Practitioner to join our team at Integrity Pulmonary Specialist LLC in Phoenix, AZ.About the RoleThis is a full-time opportunity for an experienced nurse practitioner to provide high-quality patient care in an outpatient setting. The successful candidate will work closely with physicians and other...

  • Customer Care Specialist

    10 hours ago

    Phoenix, United States Serenity Healthcare, LLC Full time

    TMS Tech (Customer Care Specialist) Learn how healthcare should be delivered - help people - build a career - no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Customer Care Specialist (TMS...

  • Customer Care Specialist

    4 weeks ago

    Phoenix, United States Empereon Marketing Full time

    At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. As a Customer Care Specialist,...

  • Personal Care Specialist

    2 weeks ago

    Phoenix, Arizona, United States Lintoc Care LLC Full time

    Job OverviewWe are seeking a compassionate and dedicated Personal Care Specialist to join our team at Lintoc Care LLC. As a Personal Care Specialist, you will provide high-quality care and support to our clients in all aspects of their lives.

  • Dialysis Care Specialist

    6 days ago

    Phoenix, Arizona, United States Innovative Renal Care Full time

    Dialysis patients rely on skilled professionals like you to provide exceptional care and support throughout their treatment journey. As a Dialysis Care Specialist at Innovative Renal Care, you will play a vital role in ensuring the highest quality of life for patients suffering from End-Stage Renal Disease (ESRD). Your primary responsibility will be to...

  • BDC Customer Care Specialist

    2 months ago

    Phoenix, United States Bell Ford Full time

    Job Summary: Business Development Center Customer Care Specialist drives the internet inquiries into solid sales appointments Bell Ford, Arizona's Largest Ford Dealership, is located off I-17 and West Bell rd is looking for its' next BDC Rep! Make up to $150 per shown appointment. Are you a positive person? Are you comfortable as a self-starter? Are you...

  • Renal Care Specialist

    2 weeks ago

    Phoenix, Arizona, United States Fresenius Medical Care North America Full time

    Job SummaryFresenius Medical Care North America is seeking a highly skilled and dedicated Renal Care Specialist to join our team. As a key member of our healthcare staff, you will be responsible for providing exceptional patient care and contributing to the success of our organization.About the RoleThe Renal Care Specialist will work in an outpatient...

  • Senior Customer Care Specialist

    2 days ago

    Phoenix, United States Cox Communications, Inc. Full time

    CompanyCox Automotive - USAJob Family GroupCustomer Care GroupJob ProfileSr Customer Care SpecialistManagement LevelIndividual ContributorFlexible Work Option No remote option; must work at a specified Cox locationTravel %NoWork ShiftDayCompensationHourly base pay rate is $21.06 - $31.63/hour. The hourly base rate may vary within the anticipated range based...

  • Customer Experience Specialist III

    3 weeks ago

    Phoenix, United States PennyMac Financial Services, Inc. Full time

    The Customer Experience Specialist is a skilled customer service role, operating in a call center environment and supporting Consumer Direct Lending. As the Specialist, you will act as the primary consumer contact to guide a consumer through the loan Customer Experience, Specialist, Experience, Customer Service, Retail

  • Personal Care Specialist

    1 week ago

    Phoenix, Arizona, United States Total Care Connections Full time

    We are seeking highly skilled and compassionate Personal Care Specialists to provide exceptional in-home assistance to our clients. As a key member of our team, you will play a vital role in enhancing the quality of life for seniors and individuals with disabilities.Job SummaryThe ideal candidate will possess a minimum of 1 year of continuous experience in...

  • Customer Support Specialist

    4 weeks ago

    Phoenix, United States Ryder Full time

    Customer Support Specialist Phoenix, AZ, USAReq #8562 Friday, May 24, 2024 AN EQUAL OPPORTUNITY AFFIRMATIVE ACTION EMPLOYER Job Summary: The Customer Support Specialist will provide administrative and customer service support to our clients, internal employees, and outside vendors. The Customer Support Specialist coordinate’s the movement of freight...

  • Customer Support Specialist

    1 month ago

    Phoenix, United States Ryder Full time

    Customer Support Specialist Phoenix, AZ, USAReq #8562 Friday, May 24, 2024 AN EQUAL OPPORTUNITY AFFIRMATIVE ACTION EMPLOYER Job Summary: The Customer Support Specialist will provide administrative and customer service support to our clients, internal employees, and outside vendors. The Customer Support Specialist coordinate’s the movement of freight...

  • Customer Service Specialist

    2 weeks ago

    Phoenix, Arizona, United States Pacific Office Automation Full time

    About the RoleWe are seeking a highly skilled Customer Service Specialist to join our service team in Phoenix, AZ. This is an exciting opportunity to work with a leading technology company and provide exceptional support to customers.

  • Customer Service Specialist

    3 weeks ago

    Phoenix, United States Disability Solutions Full time

    Tessenderlo Kerley, Inc. is a company of diverse businesses unified by shared values and vision. We serve the agriculture, mining, industrial and water reclamation markets with a broad range of products and technologies, worldwide. Serving these customers well is a passion and a commitment-one which the people of Tessenderlo Kerley find rewarding,...

  • Critical Care Nurse Specialist

    1 week ago

    Phoenix, Arizona, United States Care Team Solutions Full time

    Job Opportunity: Critical Care Nurse Specialist in Neuro ICUWe are seeking a skilled and dedicated Critical Care Nurse Specialist to join our team in Phoenix, Arizona. This is an exciting opportunity for a talented professional to work in the Neuro ICU department of a leading healthcare facility.About the JobType: Travel Nursing AssignmentSpecialty: Neuro...

  • Customer Support Specialist

    2 weeks ago

    Phoenix, United States Ryder Full time

    Customer Support Specialist Phoenix, AZ, USAReq #8562 Friday, May 24, 2024 AN EQUAL OPPORTUNITY AFFIRMATIVE ACTION EMPLOYER Job Summary: The Customer Support Specialist will provide administrative and customer service support to our clients, internal employees, and outside vendors. The Customer Support Specialist coordinates the movement of freight via all...

  • Customer Support Specialist

    4 weeks ago

    Phoenix, United States Cardinal Logistics Management Full time

    AN EQUAL OPPORTUNITY AFFIRMATIVE ACTION EMPLOYER Job Summary: The Customer Support Specialist will provide administrative and customer service support to our clients, internal employees, and outside vendors. The Customer Support Specialist coordinate's the movement of freight via all modes of transportation. Essential Functions: Will be required to perform...

  • Customer Support Specialist

    1 month ago

    Phoenix, United States Cardinal Logistics Management Full time

    AN EQUAL OPPORTUNITY AFFIRMATIVE ACTION EMPLOYER Job Summary: The Customer Support Specialist will provide administrative and customer service support to our clients, internal employees, and outside vendors. The Customer Support Specialist coordinate's the movement of freight via all modes of transportation. Essential Functions: Will be required to perform...

  • In-Home Elder Care Specialist

    1 week ago

    Phoenix, Arizona, United States HomeWell Care Services Full time

    Job DescriptionWe are seeking a compassionate In-Home Elder Care Specialist to provide personalized care services to our clients in their homes.Key Responsibilities:Assist clients with daily living activities such as bathing, dressing, and toileting with respect and dignity.Provide companionship, meal preparation, light housekeeping, and transportation as...