Rooms Sales Manager

3 weeks ago

Concord, United States ASAP Associates Full time

ABOUT THE PROPERTY

A boutique hotel nestled in the heart of downtown Concord, New Hampshire. This AAA rated, Four Diamond, award-winning property offers 38 luxurious guestrooms, exceptional event spaces and is surrounded by a vibrant arts scene, dining, and shopping. The hotel provides an inviting blend of modern amenities and classic New England charm, making it a preferred choice for both business and leisure travelers.


JOB SUMMARY

Seeking a dynamic and experienced Room Sales Manager to join their team. This role is pivotal in driving room revenue growth, managing client relationships, and overseeing both room sales and event functions. The ideal candidate will have a strong background in hospitality sales, excellent communication skills, and a proactive approach to achieving sales targets across both room and catering sectors.


KEY RESPONSIBILITIES

  • Client Interaction: Greet and engage with clients and guests, providing exceptional service and ensuring a positive experience across both room reservations and event services.
  • Room Sales & Coordination: Lead the solicitation, booking, and management of group room requests, corporate negotiated accounts, and individual reservations to maximize room occupancy and revenue.
  • Catering Sales & Event Coordination: Oversee the booking, detailing, coordination, and supervision of corporate and social functions, ensuring seamless event execution.
  • Strategic Planning: Develop and implement a comprehensive Sales Action Plan with clear Key Result Areas (KRA), scheduling on-site visits and tours with prospective clients for both rooms and events.
  • Account Management: Maintain and nurture relationships with existing room and event accounts while actively qualifying and re-qualifying new leads.
  • Administrative Duties: Oversee the maintenance of sales office files, prepare forecasts for group rooms and meeting spaces, and manage client billing and payments.
  • Collaboration: Work closely with the General Manager on rate structures, package deals, group bookings, and special requests for both room and event services. Communicate these effectively with the Chief Concierge and other relevant departments.
  • Issue Resolution: Address and resolve client complaints professionally, escalating to the General Manager as necessary.
  • Team Coordination: Distribute weekly room packets, manage group blocks, and participate in weekly meetings and networking events. Coordinate with the catering team to ensure smooth event execution.
  • Sales Goals: Meet and exceed sales targets through proactive outside sales calls, property tours, and telephone solicitations. Regularly report on these activities in the monthly sales report.
  • Hotel Support: Assist other departments within the hotel as needed, fostering a collaborative work environment.


QUALIFICATIONS

  • Experience: Minimum 2 years of sales experience in the hospitality industry preferred; at least 1 year of customer service experience required. Experience in both room and catering sales is highly desirable.
  • Skills: Strong written and verbal communication skills, with a high level of professionalism.
  • Technical Proficiency: Experience with Property Management Systems (PMS), Microsoft Office, Google Suite, and relevant office equipment.
  • Physical Requirements: Ability to stand for extended periods, lift up to 30 lbs, and navigate the property, including stairs.


Join a supportive and dynamic team with opportunities for career growth and development in a vibrant hospitality environment.


*Competitive compensation and benefits package.

About us:

ASAP Associates is New England's oldest and most established name in hospitality recruitment and consulting. We specialize in sourcing top-tier talent and providing strategic advisory services. Our team brings decades of combined expertise in hotel and restaurant management, and guest services excellence.

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