Front Office Supervisor

2 weeks ago

Pennington, United States Allied Digestive Health Full time
Allied Digestive Health is one of the largest integrated networks of gastroenterology care centers in the nation with over 200 providers and 60 locations throughout New Jersey and New York. As a fast-growing physician-led organization, our dynamic structure encourages physician input and decision-making, while simultaneously offering operational support. Our dedicated, compassionate team of providers prioritize personalized treatment plans for patients that deliver the highest quality of care. All of our doctors are board-certified in gastroenterology and hepatology. Several of them serve as chief of gastroenterology at nearby hospitals, and a number of them have been recognized as top-quality physicians in publications, including but not limited to: Best Doctors in America and Top Doctors New Jersey, and US News Health - US News & World Report.

We are excited to announce that we are looking for a Full-Time Front Desk Supervisor at Windsor Center for Digestive Health in East Windsor

The Front Desk Supervisor Responsibilities are:
  • Liaison between physician and patient.
  • Administrator to office manager
  • Schedules staff within department, supervises day to day operations and trains new receptionists.
  • Manages the entire end-to-end patient check-in and check-out process
  • Resolves patient phone calls regarding healthcare bills.
  • Completes monthly office schedules for all locations
  • May update and maintain department protocols.
  • Answers and directs telephone calls appropriately and obtain detailed information when making patient office appointments in the EMR system.
  • Greets patients in a pleasant, polite and professional manner in person and over the telephone, triages and acts as an information resource for patients, staff and physicians.
  • Processes tasks and or messages in Athena
  • Searches patient information via Athena and verifies demographic information for accuracy and HIPAA compliance.
  • Resolves problems either independently or by knowing when appropriate to seek out another resource.
  • Clerical responsibilities include obtaining accurate insurance, referrals and patient ID, mailing paperwork, faxing, scanning and copying.
  • Collects co-pays/payments on patient accounts, balances daily batches, and possibly may summarize batches and may prepare deposits and postings.
  • May schedule hospital procedures and obtain pre-authorizations, when necessary.
  • Attends staff meetings.
  • Participates in training/testing where applicable.
  • May prepare patient charts for upcoming visit.
  • Abides by the policies, procedures, guidelines, rules, testing, security administration and confidentiality of the Patients and Practice under the guidelines of OSHA and HIPAA Laws safeguards.
  • Performs specialized tasks, projects as requested by Physicians and or Care Center Management, accurately in a timely fashion.
  • Works collaboratively with all office employees and physicians to ensure task completion within specified timeframes.
  • Displays consistent positive and polite approach towards patients, customers, vendors, management and co-workers.
  • Works varying or longer schedules, if Practice needs require.
  • Maintains clean, orderly and organized workstation.
  • Reliable and flexible, keeping absences and tardiness to a minimum, acceptable standard.
  • Works out of other local offices, as directed.
  • Performs other duties as required


The Front Desk Supervisor must have the following qualifications and experience:
  • High School graduate or GED.
  • Knowledge of Medical Billing and Insurance is a major enabler of success and is required
  • Job applicant must have direct supervisory experience of at least two full time people
  • 5 plus years job experience
  • Strong communications skills and the ability to multi-task are essential components of this role
  • Knowledge of Athena (EMR) a plus
  • Experience in a Gastroenterology Office a plus


830AM to 430PM Monday thru Friday on a full-time basis.

We offer competitive base salary, generous benefits, including Medical, Dental, Vision, Life Insurance, Voluntary, Time-Off Benefits, EAP, 401K and Commuter Benefits.

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