Lead reprographics and mail Associate

4 weeks ago

Miami, United States Forrest Solutions Full time
  • Job Title: Lead Reprographics/Mail/Office Associate

Must have experience with Reprographics/Mail.

  • Location: Miami, FL
  • Hours: Monday - Friday, Flexible with schedule and overtime. Between 6:30 am - 6:30 pm.
  • Salary: $35.00 per hour

The ideal candidate will possess a polished corporate demeanor and excel in delivering top-tier, white-glove customer service. Additionally, they should demonstrate strong verbal and written communication skills.

Job Summary:

Forrest Solutions, a leading provider of onsite outsourced solutions, is seeking a highly experienced Lead Office Service Associate to oversee the efficient operation of office services, mail, and reprographics functions. The ideal candidate will have prior supervisory experience and a strong commitment to delivering exceptional client service. Flexibility with schedule and willingness to work overtime are essential for this role.

Job Responsibilities:

Essential Functions:

  • Manage day-to-day Business Service Center operations at the home location and regional offices, ensuring 100% client satisfaction. (Reprographics/Mail/Office Services)
  • Supervise, schedule, and delegate tasks to onsite staff, maintaining workflow efficiency.
  • Assess employee performance, provide feedback, and identify areas for improvement.
  • Ensure business goals, deadlines, and performance standards are consistently met.
  • Train and onboard new hires, ensuring they understand their roles and responsibilities.
  • Set goals for staff and align their work with the company's plans and vision.
  • Recommend and implement improvements based on performance evaluations.
  • Report performance records and evaluations to senior management.

Job Requirements:

  • High school diploma or equivalent; college degree preferred.
  • Prior supervisory experience in a corporate office environment.
  • Ability to, train, and motivate high-quality personnel.
  • Willingness to assist with all services as necessary.
  • Strong understanding and enforcement of Forrest Solutions' standards, policies, and procedures.
  • Ability to provide direction and corrective action to staff as needed.
  • Skilled in motivating staff and fostering a cohesive team environment.
  • Proficiency with various hardware platforms including PC's, scanners, printers, and MFD's.

Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Forrest Solutions offers a competitive salary, opportunities for advancement, and a dynamic work environment. If you meet the qualifications and are ready to lead a team to success, we encourage you to apply.

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