Front Desk Receptionist
3 days ago
Front Desk Receiptionist
- PHONES Utilizing excellent customer service answer agency main phone line via MSTeams in a courteous and patient manner and transfer to appropriate staff or department using agency contact listing.
- PHONE LOG Calls received will be entered into a log.
- VOICEMAILS Check the admin. email inbox for voicemail messages and forward to the appropriate staff or department.
- GUESTS/VISITORS/CAMERAS Greet guests/visitors in a courteous manner ask to help them and direct to appropriate staff or department. Those looking for Federal Homeland Security/Immigration/Citizenship you will direct them to the downtown location. Watch lobby cameras for foot traffic or suspicious visitors.
- CONTACT LISTINGS Maintain a current contact listing for the agency and important numbers listing.
- PACKAGE DELIVERIES notify appropriate contacts of any FedEx or UPS boxes dropped off at the front desk.
- SCANNING back up for assisting with scanning old paper files into an online electronic software system.
- ADMINISTRATION various administrative assistance duties as needed.
- Training provided for all systems. Knowledge of MS Office recommended.
Skill Required / Desired Amount of Experience Previous administrative assistant experience with strong written communication skills. Required 5 Years Previous receptionist experience answering highvolume main phone lines. Required 5 Years Previous experience in MSTeams for receiving/forwarding calls as well as for internal/external meetings. Will train if needed. Required 2 Years Previous customer service experience in a customerfacing role with strong verbal communication skills. Required 2 Years Working knowledge of all MS Suite or Office 365 including data entry and the ability to learn additional software programs as needed. Required 2 Years High School diploma or equivalent Required 4 Years Associates degree or administrative assistant certification and/or equivalent work experience. Highly desired 2 Years
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