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Security Officer

2 months ago

Winter Garden, United States Exploria Resorts Full time
Join us at Exploria Resorts to provide a secure, hospitable environment. Enhance guest experiences through security, collaboration, and hospitality. Your role in maintaining a secure and welcoming environment will make a difference to guests and colleagues alike. Ready to join a warm, collaborative team enhancing guest experiences through security? Apply nowWhat does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits includingHealth insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, room rate discounts, growth opportunities, and moreSecurity OfficerFull Time$17.00/hour2:00 pm- 10:30 pmSchedule: Open availability requiredSummer Bay Orlando by Exploria ResortsJob Summary:The Security Officer is a highly visible, perpetually patrolling employee who is expected to seek out opportunities to improve the guest experience and resolve challenges in an effective and timely manner. Position is responsible for the patrol of Summer Bay Resort property for the purpose of prevention, protection, early detection, or assistance of other community services or agencies.Responsibilities and Duties:
  • Checking equipment (ex: uniforms, vehicles, radios, emergency medical, firefightingequipment, key, flashlights, etc.
  • Patrol of resort property for the purpose of prevention, protection, early detection, or assistance of other community services or agencies, monitoring and responding to radio communications, assisting guests as needed, recording the tour reports using the mobile device, addressing any suspicious activity immediately and responding to incidents promptly, utilize the de-escalation practice to help resolve disputes, and follow directions provided by Resort Management orsupervisor
  • Maintaining a working knowledge of all equipment assigned to positions
  • Proper preparation and submission of all Incident Reports according to standard operation procedures public by the company, including proper form use, timeliness, and proper documentation format
  • Receiving, storage and properly logging of evidence
  • Investigation assignments as necessary and assigned by Management
  • Checking, patrolling, and touring, and securing the properties during shift
  • Answering fire, gas or other alarms as needed or requested on property
  • Manning the Guard House. This includes monitoring radios, answering phones, directing callers to the proper extension, providing accurate driving directions, managing the access of guests, visitors, vendors, and employees, challenging pedestrian traffic to ensure proper clearance, key control, record keeping for the shift activities, and notifying when emergency agencies arrive and depart the resort
  • Assuring all company polices and safety regulations are reported as observed
  • Responsible for special projects or assignments for various areas as assigned by the Supervisor of the Department or Resort Management
  • Obtaining or utilizing First Aid and related training for use within position and for utilization, when necessary, in the field according to company guidelines
  • Attending periodic scheduled refresher training
  • Marinating a safe and clean work area for guest and employees
  • Assuring compliance of all company policies as outlined for all employees
  • Other primary duties as needed or required by business demands
Qualifications and Skills:
  • State of Florida class D security license required
  • Bilingual highly preferred
  • Valid Driver's license required
  • Maintaining proficient and knowledge of Florida Criminal Code and Florida Criminal procedures
  • Must assist with minor maintenance problems as needed or available
  • Must assist with delivery of housekeeping items overnight when that department is closed
  • May be required to handle special projects as assigned
  • Other secondary functions as necessary for the operation of the department and the company
Physical Demands:
  • Frequent walking/standing
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  • Hotel & Hospitality