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VoIP Support Analyst- Tier 2

3 months ago

Tampa, United States Imperium Data Full time

Imperium Data Talent Solutions has a client located in the Tampa, FL area looking to add a Tier 2 VoIP Technical Support Analyst to their team. The client is a fast-growing technology company that provides state-of-the-art VoIP telephone services to their clients. This opportunity also offers a hybrid schedule and career growth.

For immediate consideration, please easy apply to this post with your updated resume.


ABOUT THE COMPANY:

Rapidly-growing cloud-based telecommunications provider based in Tampa, Florida boasting a passionate team that’s received numerous accolades in recent years, including:

  • Ranking among the Inc. 5000 (2019)
  • Landing on Tampa Bay’s Fast 50 List (2019)
  • Ranking among University of South Florida’s Fast 56 for Growing Businesses (three times)
  • Winning Tampa Bay Tech’s “Technology Connector of the Year” Award (2017)
  • A CEO who’s been named Tampa Bay’s “Emerging Technology Leader of the Year” (2016) as well as one of USF’s most outstanding young alumni (2018)

CULTURE:

Those who succeed at this company enjoy being a key player in a small, growing, close-knit team. They’re passionate problem solvers who bring positivity, enthusiasm, and motivation to work with them every day. They’re detail and process oriented and genuinely enjoy working with others. They communicate confidently and effectively, and most importantly contribute to a culture built around innovative technology, learning, and growth.


DAILY RESPONSIBILITIES (includes but may not be limited to the following):

  • Work directly with our clients via telephone or remote session to design, configure, and troubleshoot VoIP
  • Respond to questions and support calls about our phone system, mobile app, and fax system
  • Set up and install our VoIP phone system at new client businesses
  • Effectively resolve issues related to our clients’ hosted and on-premise PBX
  • Work directly with our clients’ IT companies to efficiently resolve network issues
  • Provision phones and call routes for new clients
  • Answer technical questions about our services
  • Listen well to our clients and then exceed their expectations
  • Learn from our technical support team and apply new knowledge every day
  • Be willing to work an occasional on-call rotation when necessary
  • Perform other duties as assigned

KNOWLEDGE & EXPERIENCE REQUIRED:

  • Bachelors degree or Associates degree preferred but not required.
  • 2+ years of experience working in a Technical support role and 1+ years of experience supporting cloud VoIP and telecommunications platforms. Experience in PBX and Netsapiens is highly preferred.
  • Be able to complete our required VoIP certification courses (coming to the job with technical certifications is even better)

SKILLS & BEHAVIORS REQUIRED:

  • Have an enthusiastic, positive attitude and willingness to learn new skills
  • Multitask well
  • Be a superstar on the phone greeting clients, listening well, and understanding their needs (also called “excellent verbal communication skills”)
  • Be an efficient problem solver
  • Have an aptitude for computers and networking
  • Understand how small, medium, and large companies use their phones and other technology


COMPENSATION & PERKS:

  • Your work will be meaningful and appreciated
  • A competitive salary
  • Overtime pay
  • Paid training and certifications
  • Generous paid time off
  • Company-paid holidays
  • Compensation for mileage
  • Medical coverage
  • Short- and long-term disability insurance
  • A casual, close-knit work environment
  • Company team-building events


Imperium Data Talent Solutions is a division of Imperium Data, a full-service IT Solutions Provider. Imperium Data Talent Solutions is specialized in providing top talent to organizations of all size and industries. We work with the best third-party talent industry technology and our teams are tenured talent consultants.


Imperium Data is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national, origin, disability status, protected veteran status, or any other characteristic protected by law.