Customer Service Specialist

7 days ago


Tacoma, United States Comprehensive Life Resources Full time
Job Details Level : Entry Job Location : Fawcett - Tacoma, WA Position Type : Full Time Education Level : High School Salary Range : $21.00 - $26.60 Hourly Travel Percentage : None Job Shift : Day Shift Job Category : Customer Service Full Time $21 - $26.60 DOE Hours of Operation Mon : 8:00am - 5:00pm Tue & Wed : 8:00am - 6:00pm Thur : 8:00am - 5:00pm Fri : 8:00am - 2:00pm Pierce County's first Certified Community Behavioral Health Clinic: Comprehensive Life Resources is seeking an energetic, team player to provide Customer Service Specialist in our busy outpatient behavioral health clinic in Tacoma WA. We offer: Medical, dental, and vision with 100% paid premiums for employees, 11 paid holidays, mileage reimbursement, 403(b) retirement plan, tuition assistance, paid sick leave, continuing education programs, and health club reimbursement. Function: Provide service coordination and support to consumers accessing services. Engage with individuals seeking services, obtain necessary information for enrollment, and connect them with intake staff to complete assessment. Serves as a member of an organization that welcomes, engages, and serves individuals with complex wellness needs. Responsibilities: Greet consumers, checking in for appointments, managing payments, and maintaining lobby areas. Manage centralized scheduling for clinicians and interns, ensuring maximum efficiency. Complete administrative functions of enrollment, including verifying financial eligibility and collecting demographic information. Manage a multi-line phone system, answering calls promptly and assisting consumers. Verify and update consumer demographic and insurance information in the agency database. Keep lobby areas organized and clean. Ensure clients are seen within 24 hours of the request for services. Interact with consumers presenting multiple challenges in a patient and caring manner. Support the intake team in providing warm hand-offs to staff. Participate in team meetings and contribute ideas focused on problem-solving. Coordinate work with internal customers and interact with agency staff and the community. Assist in orienting new clinical program staff to front office processes. Maintain confidentiality in all work and ensure ethical standards are upheld. Perform other duties as assigned. Qualifications: One year of experience in a medical office or similar setting, including centralized scheduling and multi-line phone systems. Strong computer skills, including internet navigation, Office 365, and database entry. Able to interact with consumers presenting multiple challenges in a patient and caring manner. Comprehensive Life Resources is proud to be an Equal Employment Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, pregnancy, sexual orientation, gender identity, gender expression, age, veteran status, disability status, and any other applicable legally protected characteristics. J-18808-Ljbffr

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