Customer Service Representative
4 weeks ago
Job Location
Tacoma 1 - Tacoma, WA
Position Type
Full Time
Salary Range
$22.00 - $25.00 Hourly
Description
Stellar believes that each employee can make a significant contribution to our success. Contributions can be within and outside of assigned responsibilities. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.
Job Summary
We are seeking a customer service professional who has a desire to take care of people and an aptitude to learn our processes and all about the products that we sell. While not required, an interest in metalworking or industrial tools would be helpful. Days will be spent helping our customers with questions about our products, placing quotes and orders, helping with returns, and making sure that our customers have the best experience possible.
Our Customer Service Representatives provide exceptional service by email, phone, in-person, and online. They process quotes, orders, and returns through our ERP system, Prophet 21 by Epicor, answer questions, and resolve issues promptly. They quote prices and delivery specifications accurately and assist other departments such as Sales, Product Management, Solutions, etc.
Major responsibilities and expectations:
More specifically, it is the responsibility of the Customer Service Representative to:
- Address customers in a professional, courteous manner with a positive attitude and active listening
- Accurately and efficiently enter quotes, orders and returns into the ERP system (P21) while meeting or exceeding service level agreements and customer requirements
- Follow established processes for ensuring a quality Stellar Customer Experience and positive Customer Experience metric results
- Expedite all service requests with urgency and accuracy to meet or exceed customer expectations
- Work and collaborate effectively as part of your Customer Experience team, including Commercial and Specialist support individuals
- Communicate effectively and establish professional relationships with customers, suppliers and other Stellar associates
- Engage in continual learning of all Stellar service and product offerings
- Attend scheduled training sessions on product or process related content as necessary
- Understand and adhere to company policies and procedures.
Qualifications
- At least two years of previous Customer Service or industrial tool related experience
- Proficient in MS Office
- Excellent verbal and written communication skills
- Ability to connect positively with customers and others
- Desire to actively look for ways to help customers and others
- Experience with ERP type computer programs preferred
- Ability to work as an enthusiastic, goal-oriented team player
- Comfortable working in a sales driven and service focused environment
- Must be able to perform repetitive work with your hands and arms in an office environment
- Display a consistent can-do attitude and willingness to improve
- Always work with honesty and integrity
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required.
-
Customer Service Representative
5 months ago
Tacoma, United States BlueScope Buildings Full timeThe purpose of this position is to manage the order fulfilment process including claims resolution. This position exists to coordinate customer orders and build customer relationships to generate business for ASC Profiles. Developing strong relations Customer Service, Customer Service Representative, Project Management, Sales Representative, Representative,...
-
Customer Service Representative
5 days ago
Tacoma, Washington, United States Aaron's Full timeCustomer Service RepresentativeAaron's is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service and assisting with cleaning, organizing, and moving merchandise.About Us:Aaron's offers sales and lease-to-ownership of specialty items including...
-
Electrical Customer Service Representative
2 months ago
Tacoma, United States Brennan Heating Air Conditioning Full timeJob DescriptionJob DescriptionBrennan Heating & Air Conditioning is immediately hiring an Electrical Customer Service Representative.Job Title: Electrical Customer Service RepresentativeLocation: Tacoma, WAShift: Monday - Friday, 8:00 AM to 4:30 PMPay: $20 - $25 /hr (DOE)Benefits: Medical, dental, and vision insurance - 100% paid by the employer. 401K with...
-
Electrical Customer Service Representative
2 months ago
Tacoma, United States Brennan Heating Air Conditioning Full timeJob DescriptionJob DescriptionBrennan Heating & Air Conditioning is immediately hiring an Electrical Customer Service Representative.Job Title: Electrical Customer Service RepresentativeLocation: Tacoma, WAShift: Monday - Friday, 8:00 AM to 4:30 PMPay: $20 - $25 /hr (DOE)Benefits: Medical, dental, and vision insurance - 100% paid by the employer. 401K with...
-
Customer Service Representative
4 days ago
Tacoma, Washington, United States TAPCO Credit Union Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at TAPCO Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, handling cash transactions, and promoting our credit union products and services.Key ResponsibilitiesProvide prompt and...
-
Customer Service Representative
3 months ago
Tacoma, United States Liberty Military Housing Full timeJob DescriptionJob DescriptionOverviewLiberty Military Housing – Own your passion for service! At Liberty Military Housing we’re here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals....
-
Customer Service Representative Position
2 days ago
Tacoma, Washington, United States Domino's Franchise Full timeJob Description:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner.Job Responsibilities:Provide...
-
Customer Service Representative
5 days ago
Tacoma, Washington, United States Olympic Sports & Spine Full timeJob OverviewOlympic Sports & Spine is seeking a highly skilled Patient Service Representative to join our team at the Tacoma Mall Blvd. clinic.
-
Customer Service Delivery Representative
4 days ago
Tacoma, Washington, United States Domino's Franchise Full timeAbout Domino's FranchiseAt Domino's Franchise, we are committed to delivering exceptional customer experiences through our fast-paced and dynamic team environment.Job SummaryWe are seeking a highly motivated Customer Service Delivery Representative to join our team. As a key member of our delivery operations, you will play a critical role in ensuring timely...
-
Customer Service Representative
22 hours ago
Tacoma, Washington, United States Domino's Franchise Full timeDomino's Franchise is seeking a Customer Service Representative to join our team in the Philadelphia area.About UsWe are a fast-paced and dynamic company committed to delivering exceptional customer experiences through our delicious food and friendly service.Job SummaryThis role involves interacting with customers, answering phone calls, responding to...
-
Customer Service Representative
4 weeks ago
Tacoma, United States Hiring Now! Full timePrimary Responsibility : Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties. May handle and resolve complaints What You'll Do : o Responds to all customer inquiries and complaints...
-
Customer Service Representative
4 days ago
Tacoma, Washington, United States Sir Grout Tacoma Full timeAbout the RoleWe are seeking a skilled Customer Service Representative to join our team at Sir Grout South Sound. In this role, you will be the face of our company, interacting with clients and providing exceptional customer service while promoting our grout, tile, and stone restoration services.
-
Customer Service Representative
1 day ago
Tacoma, Washington, United States Domino's Franchise Full timeJob DescriptionWe are seeking a highly skilled and customer-focused Customer Service Representative to join our dynamic team at Domino's Franchise. In this role, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction with every interaction.About the Job:Operate various equipment to prepare and deliver food...
-
Customer Service Representative Opportunity
7 days ago
Tacoma, Washington, United States Walgreens Full timeJoin Walgreens as a Customer Service Associate and discover a career that's all about making a difference in the lives of others. In this role, you'll be working closely with customers to provide them with excellent service and support, helping to ensure they have a positive experience in our stores.About the Role:This is a fantastic opportunity to join a...
-
Barista/Customer Service Rep
6 months ago
Tacoma, United States Corina Bakery Full time $16Corina Bakery is seeking a friendly, experienced barista and customer service representative to join our team.Position Overview:Within a high energy environment, you'll be equipped to prepare specialty coffee and quick serve food items.Our baristas are enthusiastic about coffee and maintain a high standard of education and execution.You should make the...
-
Customer Service Representative
5 days ago
Tacoma, Washington, United States Spirit Halloween Full timeAbout Spirit HalloweenAs a Sales Associate at Spirit Halloween, you will join a team that is dedicated to creating a spooky yet welcoming atmosphere for our guests. With a wide range of costumes, decorations, and other seasonal products, you will have the chance to develop your knowledge of our products and use this expertise to build strong relationships...
-
Customer Service Barista Associate
2 days ago
Tacoma, Washington, United States Corina Bakery Full timeJob Overview:Corina Bakery is a dynamic and fast-paced environment seeking an experienced barista and customer service representative to join our team. This role offers the opportunity to work in a clean and welcoming atmosphere, providing exceptional customer service and ensuring high-quality beverages.In this position, you will be responsible for preparing...
-
Insurance Service Representative
5 days ago
Tacoma, Washington, United States Alera Group Full timeAbout Us">At Alera Group, we are passionate about delivering exceptional service to our clients. We are seeking a highly motivated and detail-oriented Insurance Service Representative to join our Property & Casualty, Commercial Lines team.Job Description">The Insurance Service Representative's primary role is to ensure customer satisfaction and retention by...
-
Customer Service Liaison
7 days ago
Tacoma, Washington, United States Liberty Military Housing Full timeExemplary Resident Services RepresentativeAbout the Role:We are seeking a highly skilled and dedicated Exemplary Resident Services Representative to join our team at Liberty Military Housing. This role is pivotal in ensuring that our residents receive exceptional service, support, and assistance throughout their stay with us.Key Responsibilities:Assist...
-
Member Services Representative
4 months ago
Tacoma, United States YMCA of Pierce and Kitsap Counties Full timeThe YMCA of Pierce and Kitsap Counties is seeking aMember Services Representativeto join our team! The YMCAfocuses on empowering people in all forms, by improving health and well-being and inspiring action in and across our neighborhoods. This position supports the work of the Y, a leading non-profit, charitable organization committed to strengthening...