Support Specialist

Technology Support Specialist Sr -Short Term

Job ID: 320889
Location: Chandler-Gilbert Comm College
Full/Part Time: Full Time
Regular/Temporary: Regular

Hiring Salary Range

$23.17 - $30.12/hourly, DOE

Grade

113

Work Schedule

Monday through Friday 8:00 AM - 5:00 PM

Some weekends may be needed.

Work Calendar

12 Months

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you‘re teaching, working, or learning Make It Happen At Maricopa County Community Colleges

About Us

What‘s Currently Happening at Maricopa

• Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
• Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
• One of the largest community college systems in the country
• 2020 Healthy Arizona Worksites Program recipient
• Named 19th Best Employer for Women by Forbes
• 2019 No. 42 in Arizona‘s Best Employers

Benefits

The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.

Benefits & Perks Options:

• 20 paid observed holidays
• Arizona State Retirement System (ASRS) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
• Paid vacation, sick, and personal time
• Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
• Annual professional development growth funding
• Tuition reimbursement for employees and dependents
• Flexible work schedules
• Maricopa Employee Health & Wellness Program:
  • Sight-On-Site Eye Care Services
  • Diabetes Empowerment Education Program
  • Mobile On-site Mammography Screenings
  • Employee Assistance Program (EAP)
  • Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more.
  • Pre-Retirement Events
• Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).
• 10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community)

Job Summary

***This is a short-term position with a projected end date of June 30, 2025. Based on funding, position may be extended.

The Technology Support Specialist Sr. provides advanced technical support, troubleshooting, and maintenance for computer systems and software applications. In this role, they are responsible for diagnosing complex issues, implementing effective solutions, and ensuring all technology systems operate smoothly. This position requires collaboration with crossfunctional teams to support end-users, manage IT assets, and oversee security protocols.

Additionally, the Senior Technology Support Specialist mentors tier-1 staff, creates technical documentation, and participates in IT project planning and execution to enhance organizational efficiency. The Senior Specialist stays updated on the latest technology trends and recommends upgrades to improve system performance.

Essential Functions

30% - Provide advanced troubleshooting and support for technical issues related to hardware, software, and network systems. Diagnose, resolve, and document complex technical issues escalated from lower support levels. Manage and maintain various technology systems, including workstations, printers, mobile devices, and specialized software. Install, configure, and update software and ensure compliance with security and institutional policies.

20% - Lead or participate in technology-related projects, ensuring timelines and resources are managed effectively. Collaborate on designing and implementing new solutions or updates to meet the organization‘s changing needs.

20% - Create and maintain detailed documentation of processes, solutions, and procedures to assist in training new staff and ensuring consistent support. Track and report technology issues, trends, and system performance to inform decision-making.

10%-Work closely with IT and AV teams to coordinate support, especially for cross-functional projects. Assist in planning and executing upgrades or technology rollouts. Act as a liaison between departments to align technology solutions with user needs.

10% - Track and manage technology assets, ensuring updated and accurate inventory. Coordinate equipment orders, disposal, or redeployment as necessary.

10% - Other duties as assigned

Minimum Qualifications

High School Diploma or GED and four years of technical experience in an area directly related to assignment.

There is no substitution or equivalency allowable for the High School Diploma or GED.

OR

An equivalent combination of the conferred degree, education, certification and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications

1. Proficiency in troubleshooting and resolving complex technical issues related to hardware, software, networking, enterprise applications, and operating systems.

2. Proficiency in scripting languages to automate routine technology support tasks, enhance system efficiency, and troubleshoot advanced technical issues. Demonstrated ability to develop, test, and deploy scripts to support a desktop fleet.

3. Experience planning and executing IT projects, such as hardware rollouts, software deployments, and upgrades, with attention to asset allocation and inventory management.

4. Demonstrated expertise in managing IT asset inventories, including tracking, auditing, and maintaining accurate records of hardware and software assets.

5. Exceptional communication skills with the ability to document procedures, create technical guides, and effectively collaborate with cross-functional teams.

6. Proven ability to lead and mentor junior team members, fostering skill development, knowledge sharing, and team collaboration.

7. Relevant IT certifications

Special Working Conditions

***This is a short-term position with a projected end date of June 30, 2025. Based on funding, position may be extended.

Possession of a valid State of Arizona Class D driver‘s license is required; must meet minimum standards regarding driving: requirements

Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects including the human body.

Work is performed in both the field and in an indoor office environment with moderate exposure to hazardous physical conditions (such as mechanical parts, electrical currents, vibration, etc.); moderate exposure to environmental conditions (such as disruptive people); and moderate exposure to extreme temperatures, inadequate lighting, movement restrictions or intense noise.

May be required to sit for a prolonged period of time; viewing a computer monitor.

Climbing stairs and/or ladders to reach assigned areas along with working at heights.

How to Apply

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Posting Close Date

Please apply on or before January 6th, 2024 to ensure consideration within the first review.

Additional reviews, if necessary, will be held.

Application deadline: Please apply on or before January 14th, 2024 to be considered.

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: ‘No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance.‘

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

To apply, visit ?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=320889&PostingSeq=1

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