Front Desk Manager

4 weeks ago

Greenville, United States stayAPT Suites Full time

stayAPT Suites hotel brand is currently seeking a Full Time Front Desk/Hybrid for their expanding portfolio for their stayAPT hotels.

stayAPT suites was designed for guests who need accommodations for an extended period of time, offering full kitchens, high speed internet access and a living space separated from the bedroom. This is an exciting opportunity to be a team member for our rapidly growing new brand, soon to have hotels open nationwide.


JOB SUMMARY

The Front Desk/Hybrid position is to serve as our guests’ first point of contact and manage all aspects of their accommodation. This position will help support the General Manager and will include Manager on Duty responsibilities. You will help create a pleasant and memorable stay for our guests. Our guests stay longer than most other hotel guests, so our goal is to be their home away from home.


ESSENTIAL FUNCTIONS

• Must possess a hospitality attitude to promote a positive guest experience.

• Must possess a creative problem solving skills and Housekeeping responsibilities

• Hotel Front Desk Representative responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.

• Performing all check-in and check-out tasks

• Managing online and phone reservations

• Processing of payments including cash and credit cards

• Register guests collecting necessary information (like contact details and exact dates of their stay)

• Welcome guests upon their arrival and assign rooms

• Provide information about our hotel, available rooms, rates and amenities.

• Respond to clients’ complaints in a timely and professional manner

• Liaise with our housekeeping staff to ensure all rooms are clean, well maintained and fully-furnished to accommodate guests’ needs

• Maintain updated records of bookings and payments.

• Handling customer complaints, listening to the guests, empathizing, and taking corrective measures to rectify the issue.


REQUIREMENTS

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role

• Experience with hotel reservations software

• Understanding of how travel planning websites operate, like Booking and TripAdvisor

• Customer service attitude

• Excellent communication and organizational skills

• Must be able to work flexible schedules, including weekends


KNOWLEDGE, SKILLS, AND PHYSICAL DEMANDS

Excellent reading and writing and typing skills

• Excellent communication skills

• Ability to work with minimal supervision and follow written and verbal work instructions

• The individual occupying this position must be able to perform essential job functions and the general duties and responsibilities with or without reasonable accommodation.

• Lifting over 20 pounds, usually less than 5% of the time


COMPENSATION

Paid per hour, depending on experience


BENEFITS

• Medical, Dental, and Vision Coverage

• 401K retirement plan with company matching up to 5% contribution

• Short and Long-Term Disability Income*

• Term Life and AD&D Insurance

• Vacation PTO & Holiday/Sick PTO

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