Customer Service Representative

4 weeks ago

Smyrna, United States Visionaire Partners Full time

Customer Care Associate

Immediate opportunity for a Customer Care Associate to join a top-notch company experiencing rapid growth

RESPONSIBILITIES:

  • Support chain managers in helping to define, grow, and maintain relationships with chain account buyers to proactively define their future needs.
  • Leverage ongoing contact with chain customers to support relevant programs/initiatives from Sales and Marketing.
  • Assist chain managers with identifying, preparing, and/or documenting chain-account related collateral (e.g., account status, reporting trends, sales presentations).
  • Identify and expedite ongoing issues/problems with a given chain, assisting in the planning and coordination of solutions.
  • Participate in chain customer meetings as appropriate to ensure awareness, understanding, and involvement in operational issues and potential revenue opportunities.
  • Build, maintain, and demonstrate in-depth working knowledge of all technology and/or reports required (e.g., 9ci) to support chain customer requests.
  • Monitor and resolve problems, questions, and/or inquiries from customers, drivers, and sales team members regarding chain customer account details (e.g., one-off changes to chain account orders, requests for delivery information, inquiries for relevant documents).
  • Triage/send incoming non-chain customer care e-mails/calls/e-inquiries to other parts of Enterprise Business Services (e.g., AP, AR) (e.g., Sales) as appropriate.
  • Work collaboratively with other internal team members and chain customers as needed to obtain required information from and share results with appropriate stakeholders.

This is a 6+ month contract-to-hire position in Smyrna. Enjoy an onsite work environment.

REQUIRED SKILLS:

  • 1+ years of experience in a customer care role in a call center environment
  • MS Office proficiency
  • Detail-oriented
  • Excellent communication skills
  • High school diploma

PREFERRED SKILLS:

  • Bachelor's degree
  • Salesforce

Must be authorized to work in the US. Sponsorships are not available.

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