![Insight Global](https://media.trabajo.org/img/noimg.jpg)
Help Desk Technician
1 month ago
- This is a hybrid role - 3-4 days on site with some flexibility
- Location: Chesterfield, MO
- Must be able to pass a public trust clearance
Insight Global is looking to add a Help Desk Technician to our client's team in the St. Louis, MO area. This person will be responsible for assisting internal employees and subcontractors with equipment set ups, returns, and equipment trouble shooting needs. Daily, this person will be expected to handle 20-30 tickets, 7:30-11 being there busiest time of the day answering service calls. This person will also be expected to multi task while assisting employees with issues such as entering data into excel, responding to emails, running reports to see what licenses need to be removed or assigned to computers or user accounts, and shipping out equipment. The other portion of the day consists of assembling 20+ laptops a day for new employees and leading Zoom calls with subcontractors on how to set up their equipment before their first day.
Required Skills and Experience:
- 1+ years of experience as a Help Desk Analyst
- MS Office Suite experience (ability to manipulate data within Excel)
- Experience supporting a ticketing system (ideally ServiceNow)
- Strong communication skills and ability and interest communicating with end users
- Active directory experience
- Desktop support experience
- Ability to obtain a Public Trust Clearance
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