Quality Engineer
4 weeks ago
- Title: Quality Engineer (Onsite Customer Liaison)
- Position Summary:
- The Quality Engineer is responsible for performing inspections, establishing quality assurance testing models, and contributing to the development of quality control policies while serving as a key onsite liaison at our customer’s manufacturing plant.
- Essential Duties and Responsibilities:
- Address customer complaints on two production lines, providing detailed problem descriptions, including pictures of defects, and affected part numbers.
- Review customer drawings for specifications to determine conformance or non-conformance.
- Report all non-conformances to the Company Team, collaborating to identify short-term solutions (containment) and long-term solutions (corrective action).
- Log all reports for effective tracking and documentation.
- Collaborate with Customer Inspection Team and Supplier Quality Engineers to communicate Company acceptance of quality rejections based on initial data provided.
- Develop repair instructions for Customer personnel, if needed, to rectify quality issues.
- Provide feedback to Customer Quality personnel regarding clean points and actions taken.
- Lead/manage sorting and rework of any non-conforming Company products at customer site.
- Daily report customer production numbers to Company's Plant Management Team.
- Communicate any major schedule changes/downtime at customer to Company's Plant Management Team.
- Record daily Customer Audit findings that pertain to Company
- Attend and support collaborative meetings between the Company and Customer site(s).
- Provide customer service support for service orders, part number lookup, etc., as needed.
- Conduct reviews of cabs at the offsite paint facility (usually twice per month).
- Perform other duties as assigned.
- Required Qualifications:
- 2-year or associate degree from an accredited college with a major in Engineering/Engineering Technology or a similar field, along with at least five (5) years of related experience in a manufacturing environment.
- Proficient skills in disciplined problem-solving methodologies and techniques (8D preferred).
- ISO 9001, and ISO 14001
- Experience with CATIA V5, Pro/E, AutoCAD, UG, or related CAD software.
- Ability to read Blueprints.
- Proven communication (verbal and written), analytical, organizational, and time management skills.
- Proficiency in Microsoft Office Suite (experience with SharePoint a plus).
- Action-oriented individual with a result-driven mindset.
- Strong interpersonal communication and team development skills.
- Willing to travel 25%
- Preferred Qualifications:
- 4-year or bachelor’s degree from an accredited college with a major in Engineering/Engineering Technology or a similar field, along with at least three (3) years of related experience in a manufacturing environment.
- Experience with CATIA V5, Pro/E, AutoCAD, UG, or related CAD software.
- CMM (Computerized Maintenance Management Systems) experience preferred.
- Geometric Dimensioning and Tolerancing (GD&T)
- Welding experience preferred.
- 5+ years of manufacturing quality experience.
- Project management and customer interaction experience preferred.
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