Store Lead

4 months ago

Tulsa, United States Altar'd State Full time

Who Are We?


Altar'd State is a rapidly growing women's fashion brand with more than 120 boutiques in 37 states. We offer a place of respite and a distinctive shopping experience with the latest fashion finds, the most sought-after accessories, as well as charming home décor and gifts.


Our Mission


“Stand Out. For Good”. At Altar’d State, those four words are more than just than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.


What We Offer

  • Competitive base salary
  • Paid Time Off, including Paid Time to Volunteer
  • Medical, Vision and Dental Insurance Options
  • Generous associate discount
  • Paid Maternity Leave (14 weeks, 100% paid) after 1 year of service
  • Paid Sabbatical Leave after 5 years of service
  • 401k with company match
  • Advancement opportunities

Position Overview


The Store Leader's goal is to make a difference in people’s lives. They will lead and direct all activities required to achieve all store goals, including best of class guest service, sales objectives, human resources management, payroll and operating expenses, loss prevention, and merchandising presentation while driving both associate and guest engagement.


People

  • Ability to recruit, select and develop associates and hold individuals accountable for performance
  • Ability to function as a role model, ensuring that the guest remains the top priority
  • Ability to organize, delegate, prioritize, meet deadlines, and follow-up on all store activities
  • Proven ability to respectfully challenge and motivate the team
  • Create a family environment, drive volume and anticipate guest needs
  • Achieves excellent guest service by role-modeling company service standards
  • Adheres to Human Resources standards
  • Assesses associates consistently; reviews and communicates associate performance and deliverables
  • Proactively provides timely feedback to associates, rewarding and recognizing achievement to drive retention
  • Holds self and associates accountable for achievement of financial results and metric goals
  • Manages conflict and coaches by applying company’s recommended processes, standards and guidelines
  • Empowers and involves associates in decision-making processes
  • Receives feedback and fosters dialog around solutions
  • Develops associates through an individualized approach by matching talent with tasks and appropriately delegating and challenging
  • Fosters team commitment through support, relationship building, and recognizing individual contributions
  • Leads by managing through change and adversity


Process

  • Develops business strategy and maximizes opportunities to generate additional store volume
  • Ability to forecast and analyze business trends and manage payroll expense in order to maximize store performance
  • Achieves quantifiable performance goals (net sales, DPT, UPT, payroll, shortage)
  • Ability to control payroll expenses through effective and efficient staffing
  • Analyzes business reports regularly to identify problems and/or areas of opportunity
  • Directs guest service efforts that are consistent with Altar’d State standards; coaches associates on guest interactions to increase transactions and capture guest opportunities
  • Develops team to accomplish store’s business objectives through recruitment, selection, coaching, investment, retention and motivation
  • Ensures attainment of sales, payroll and inventory shortage goals
  • Understands and is accountable for control of income and expense categories as relates to company’s profit and loss statements
  • Directs merchandise presentation, restocking and recovery to maximize productivity
  • Understands the Altar’d State culture and ensures compliance with all Altar’d State values, practices and operational standards
  • Communicates effectively with executive team


Presentation

  • Utilizes and manages the use of weekly reporting to track, analyze and communicate progress towards goals
  • Demonstrates knowledge of visual standards and techniques, and ability to implement and substitute within company guidelines
  • Understands and can clearly articulate the Company’s brand positioning, including the uniqueness of concept, current marketing and promotional initiatives, outreach events, in-store events and ministries
  • Operates with the highest levels of personal integrity and business confidentiality
  • Represents the brand by adhering to appropriate standards of dress and grooming
  • Maintains clean store environment


Experience & Education

  • 2+ years of store management experience in retail or hospitality
  • Bachelor’s Degree preferred
  • Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and / or squatting frequently. May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location. Must be able to lift and carry 30 pounds regularly without assistance.

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