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Warehouse Operations Associate

2 months ago

Chino Hills, United States Fourth Floor Full time

A popular fashion company is seeking an Operations Associate to join their team at their Chino Hills Distribution Center.


WHAT YOU'LL DO:

  • Provide outstanding service to customers by efficiently managing outbound and return tasks.
  • Collaborate closely with the Outbound Returns Manager to meet all fulfillment SLAs
  • Prioritizing assistance in manual return processing SOP.
  • Communicate any issues or updates promptly to internal teams and third-party logistics (3PL) partners.
  • Work diligently in the warehouse daily, actively engaged in returns manual processes to ensure adherence to SLAs.
  • Maintain a keen eye for identifying issues in the returns process and escalate them promptly to the manager.
  • Support with reporting for both Outbound and Returns whenever needed.
  • Ensure timely processing of returns and provide necessary information to other departments as required.
  • Follow on Outbound Status Update from 3PL
  • Assist with any Outbound/Returns tasks as needed
  • Assist with Outbound and Returns Reports when needed.


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