Help Desk Manager

**SUMMARY** **ESSENTIAL DUTIES AND RESPONSIBILITIES** - Service Desk Manager ‘s main goal is to meet IT customer needs - Must be knowledgeable of specific products used by IT customers, as well as updates, upgrades and limitations - Must ensure the Service Desk team provides knowledgeable and applicable advice to IT customers in a welcoming and...

Help Desk Manager (Managed Services Team)The Help Desk / IT Manager – Managed Services Team will act as the Team Lead to a team of 10+ techs. The Help Desk / IT Manager – Managed Services Team plays a direct role in the overall performance of his or her team and serves as a coach/mentor to its members.The Help Desk / IT Manager – Managed Services Team...

**TITLE**:Help Desk Agent **LOCATION**:Houston, TX **POSITION REPORTS TO**:Service Desk Manager **SCHEDULE**:Monday through Friday. 7:30 am to 4:30 pm, Occasional overtime and weekends required. 9-80 work schedule option available **COMPENSATION**:Commensurate with skills and experience **RESPONSIBILITIES** - First level support for telecom and network...

**IT Help Desk Specialist** **Responsibilities**: - Serve as the first point of contact for seeking technical assistance - Manage Help Desk tickets in a timely manner - Perform remote troubleshooting through diagnostic techniques and pertinent questions - Determine the best solution based on the issue and details provided by the help desk ticket - Direct...

Schouest, Bamdas, Soshea, BenMaier and Eastham is a rapidly growing law firm nationwide. Our firm has a need for a Help Desk Technician. This position is located in our Houston office and is fully onsite. This position reports directly to the IT Director. Essential Functions: - Provides excellent customer service - Provides phone support to assigned...

As a Help Desk Specialist, you will be responsible for providing technical assistance and support to internal users in resolving hardware, software, and network issues. You will troubleshoot problems and escalate complex issues to appropriate personnel while ensuring timely resolution to minimize downtime and maintain productivity. Responsibilities: ...

**IT Manager** **About Us** Founded in 1996 in Houston, Texas, OTHON Engineering is a multi-discipline civil engineering firm. We provide a full range of planning, traffic engineering and design services in roads and highways, bridges and structural engineering, high speed rail systems, pumping and drainage networks, airports, municipal infrastructure,...

IT Help DeskPosition Summary: The IT Help Desk professional will play a crucial role in providing technical support and assistance to end-users. The ideal candidate will have extensive experience working with Microsoft and Windows-based technologies, possessing a deep understanding of IT infrastructure, troubleshooting methodologies, and excellent customer...

Job DescriptionJob DescriptionJob Title: Help Desk Technician / IT Instructor / PC Technician / IT Analyst / Network ManagerLocation: Houston, TXDuration: 12+ MonthsJob Description:IT Staffing Services (Temporary and Permanent Placement) Services Candidates should have verifiable training and experience in a wide variety of IT support positions, including...

The help desk technician role has primary responsibilities of a ticket manager. We are looking for an individual, preferably with an IT related degree and 1-3 years help desk experience who is excited about working in the IT field. As a ticket manager, the employee will receive tickets in relation to IT issues, and she/he will have to escalate the tickets to...

Help Desk Specialist Why join this organization as a Help Desk Specialist? Competitive Compensation Lots of federal holidays. Great team and company culture! Overview of the Help Desk Specialist Role: Answer user questions about computer systems and software Troubleshoot computer problems and provide solutions Escalate complex issues to the next level of...

Help Desk Specialist Why join this organization as a Help Desk Specialist? Competitive Compensation Lots of federal holidays. Great team and company culture! Overview of the Help Desk Specialist Role: Answer user questions about computer systems and software Troubleshoot computer problems and provide solutions Escalate complex issues to the next level of...

Job descriptionManage Help Desk tickets in a timely and efficient mannerMonitor and respond quickly and efficiently to customer issues via phone, email, and computer chatProvide customer assistance and communicate any pending or unresolved issues to direct report each dayDocument all customer interactions in the ticketing systemRun diagnostics to resolve...

Job descriptionManage Help Desk tickets in a timely and efficient mannerMonitor and respond quickly and efficiently to customer issues via phone, email, and computer chatProvide customer assistance and communicate any pending or unresolved issues to direct report each dayDocument all customer interactions in the ticketing systemRun diagnostics to resolve...

Job descriptionManage Help Desk tickets in a timely and efficient mannerMonitor and respond quickly and efficiently to customer issues via phone, email, and computer chatProvide customer assistance and communicate any pending or unresolved issues to direct report each dayDocument all customer interactions in the ticketing systemRun diagnostics to resolve...

**Pay rate**: $20-$25/hr **Schedule**: Generally remote Monday thru Friday, 8am to 5pm Eastern. May be asked to visit local office on occasion, but not on a regular basis. **Essential Job Functions**: - Provides user support for computer systems and standard corporate software products. - Provides comprehensive local and remote technical support for...

Payrate: up to $30.00/hr. W-2, depending on experience. Benefits : Health, Dental & Vision Insurance is available. Health savings account, Flexible spending accounts, Life insurance etc. are also available. We are seeking a Help Desk Call Center Support Specialist will provide customer service-oriented technical support to customers efficiently and...

Payrate: up to $30.00/hr. W-2, depending on experience. Benefits : Health, Dental & Vision Insurance is available. Health savings account, Flexible spending accounts, Life insurance etc. are also available. We are seeking a Help Desk - Call Center Support Specialist will provide customer service-oriented technical support to customers efficiently and...

As an IT Specialist, you are responsible for providing computer and telecommunication support for our clients' building or configuring new hardware, system troubleshooting, including boot troubleshooting, virus removals, and disk cloning. You will also install and update software packages, and create and maintain computer networks so that our systems run...

We are looking for a Help Desk Technician (Level 1) to join our growing IT team. Scorpion Technology is a Managed Service Provider (MSP) in Northwest Houston, providing amazing IT solution to small & medium size businesses thru out Texas. We are a small family owned business where we strive to provide our employees a great work-life work place, where our...