Help Desk Technician

1 week ago


Houston, United States GeekSupport Full time

As an IT Specialist, you are responsible for providing computer and telecommunication support for our clients' building or configuring new hardware, system troubleshooting, including boot troubleshooting, virus removals, and disk cloning. You will also install and update software packages, and create and maintain computer networks so that our systems run smoothly and issues are resolved efficiently and effectively.


What You Will Do:


+ Setup and installation of computers, data migration, IP phones, some mass storage, and triage of hardware and software issues for small to mid-sized businesses.


+ Install, maintain and configure hardware and software systems according to company standards.


+ Troubleshoot and repair network, hardware and software components.


+ Perform routine maintenance and inspection of network and server systems.


+ Test network and server systems to verify functionality and performance.


+ Perform hardware and software upgrades to achieve optimum performance level.


+ Perform root cause analysis of complex problems and provide corrective actions.


+ Maintain IT infrastructure and manage help desk issues.


+ Perform system back-up and database archiving processes to ensure data recoverability.


+ Update software antivirus on regular basis.


+ Provide technical support to servers, networks, telephones, and other computing platforms.


+ Order and stock equipment and supplies when necessary.


+ Monitor and control expenses within allotted budget.


+ Provide advice and training to other associates.


+ Other duties as directed by Executive team.


What You Will Bring:


+ At least 3 - 5 years of IT Helpdesk Support experience


+ Strong knowledge of macOS, Windows, MS Office, Adobe CC, and associated productivity suites required.


+ Experience in a help-desk environment, fluid in the use of help desk tools, prioritization of support calls, effective documentation of how a call was answered/remediated, etc. required.


+ Solid grasp of network protocols (VLAN, DNS, DHCP, VPN) required.


+ BA or BS preferred.


+ Systems administration experience preferred.


+ Industry specific certifications preferred.


+ Excellent Communication/Documentation skills and strong customer-service orientation.


+ Strong analytical problem-solving skills.


What We Offer:


+ Pay is negotiable based on experience.


+ We offer great benefits beginning with a full complement of medical and other traditional group health plan coverage.



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