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Account Manager Sr.
11 hours ago
divh2Account Manager Sr. - Remote/h2pAt Prime Therapeutics (Prime), we are reimagining pharmacy solutions to provide the care we would want for our loved ones. That purpose energizes our team and creates limitless opportunities to make a difference. We know that people make all the difference. If youre ready for a purpose-driven career and are passionate about simplifying health care, lets build the future of pharmacy together./ppThe Senior Employer Account Manager is responsible for providing complex level support for the Employer Account Executive and Employer Groups by driving communications, client-facing initiatives, and product and program recommendations. This position leads client initiatives both cross-functionally and with clients./ppResponsibilities:/pulliWork directly with Employer Groups and Health Plan Leadership team to resolve issues and ensure member satisfaction; coordinate with operational units to put processes in place that will prevent repeat issues in the future; drive the identification and implementation of complex process improvements with internal partners to ensure scale and efficiency and result in better client outcomes/liliCollaborate with account executive and employer market leadership to build business cases, and at times, lead client-facing initiatives; provide input into, and client management support for initiatives such as implementations, setting performance standards, and creating cost justifications/liliPartner with Employer Account Executives and/or Prime and Health Plan leadership to understand the purpose and intent of incoming reporting requests and evaluate what relevant information exists, how it can be accessed, and determine the most appropriate ways to present the information to the requestor in a consumable fashion; conduct independent review and analysis to ensure the information is understood and can be leveraged to influence decision making with the client, or Prime leadership/liliWork directly with existing, small employer accounts to optimize the pharmacy spend through adoption and expanded use of Prime products and services/liliFacilitate regular meetings with Employer Groups in the assigned book of business to build relationships and promote other product opportunities to increase market penetration and awareness; assist with any necessary follow up with stakeholders or clients/liliSupport client audits and assist with the development of client presentations and the facilitation of client visits and health fairs/liliDocument interactions with assigned accounts and input into the Salesforce CRM tool, including but not limited to meeting agendas and notes, identified dependencies or risks, key decision points and outcomes, and any next steps, agreed actions and responsibly parties; ensure the appropriate data is captured within Salesforce in order for the tool to be leveraged as a source of truth for the overall client relationship (client interactions, products pitched and deployed, decision records, etc)/liliSupport Employer Group retention through: proactive and thorough issue resolution, ensuring an intimate understanding of clients challenges, priorities and adopted products and services, and helping Prime and Health Plan identify and implement changes that result in mutual value in the relationship/liliServe as mentor and primary trainer for the broader Employer Account Management team; document and maintain Standard Operating Procedures (SOP) for client specific initiatives and ensure awareness and adoption of process changes/liliOther duties as assigned/li/ulpMinimum Qualifications:/pulliBachelors Degree in business or related field, or equivalent combination of education and/or work experience; HS diploma or GED is required/lili5 years of Client Service/Account Management experience/liliMust be eligible to work in the United States without the need for work visa or residency sponsorship/li/ulpAdditional Qualifications:/pulliDemonstrated ability to develop effective selling messages, presentations, and proposals that drive sales/liliStrong interpersonal skills, with the ability to effectively facilitate meetings, resolve conflict, build consensus, establish rapport, collaborate, and influence effectively across departments, internally and externally, and at all levels within an organization/liliAbility to balance and prioritize compliance, business and other competing goals and risks, while still driving programs and initiatives to completion/liliOrganization and prioritization skills, strong attention to detail, and the ability to simultaneously lead multiple, complex projects and strategies, under pressure and strict timeframes/liliAbility to manage complex information to develop well-reasoned solutions that solve clients problems/liliAbility to work effectively in a matrixed team environment/liliAbility to travel up to 25%/li/ulpPreferred Qualifications:/pulliMasters or Advanced degree/liliExperience in leadership and/or project management/liliHealthcare or PBM industry experience/liliPrior pharmacy technician experience and/or CPhT certification/li/ulpPrime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law. We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. Prime Therapeutics LLC is a Tobacco-Free Workplace employer./p/div
