Front Desk Clerk
2 weeks ago
Responsibilities
- Provide a warm and compassionate welcome to grieving families and visitors, maintaining a professional and empathetic demeanor at all times.
- Answer phone calls and inquiries, providing information about funeral services, pricing, and general assistance.
- Schedule and coordinate funeral arrangements, paying close attention to details and ensuring accuracy.
- Manage and maintain confidential records and paperwork.
- Assist with administrative tasks, including data entry, filing, and correspondence.
- Flexibility a MUST. Work is between two facilities, one in Chesapeake and the other in Virginia Beach.
- Monday through Friday and, every other week, work weekends and off midweek.
- Overtime guaranteed every other week with the opportunity of overtime every week if agreed to.
Requirements
- High school diploma or equivalent.
- Previous experience in a customer service or front desk role.
- Good CSR skills to deal with upset customers.
- Compassionate and empathetic nature, with the ability to provide support and comfort to grieving families.
- Strong communication skills, both written and verbal.
- Excellent organizational skills and attention to detail, ensuring accuracy in scheduling and record-keeping.
- Proficient computer skills and familiarity with office software.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Flexible schedule to accommodate funeral services at two locations that may take place outside of regular working hours.
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