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Business Data Analyst

1 month ago

San Diego, United States InfoStride Full time

Title: Business Data Analyst

Duration : 12+ Months

Client location San Diego or Mountain View

(Remote ok)


Overview -


The Customer Success (CS) Data and Analytics team has an exciting opportunity to tackle some of the hardest problems in developing a virtual expert platform using analytics. We are seeking a seasoned Senior Business Data Analyst who is a data-driven individual with excellent analytical skills, agile mindset, and a passion for delivering high impact insights. We are building the analytics that drive the platform we use to onboard, manage and utilize our tax and accounting professionals. This role will partner closely with several Product managers and Operations managers to produce analytics, insights, and reporting to support these needs.


This role is expected to understand the business and draw from that knowledge to produce data-driven output to help multiple organizations leverage a powerful expert platform for customer success.


What you'll bring -


  • 5-8+ years of experience working with data and analytics with knowledge of statistics
  • Highly proficient in SQL, Data Visualization software (Qliksense, Tableau, Amplitude), and Excel
  • Excellent problem-solving and logic skills and end-to-end quantitative thinking
  • Ability to manage multiple projects simultaneously to meet objectives and key deadlines
  • Outstanding communications skills with both technical and non-technical colleagues
  • Strong ability to tell stories with data, educate effectively, and instill confidence, motivating stakeholders to act on recommendations
  • Proactive and inquisitive learner who seeks out and capitalizes on opportunities for change that enhance the business, rather than reacting to circumstances
  • Strong organization, time management and task prioritization skills
  • Ability to adapt and flex given changing environments and priorities
  • Experience in a scripting language to automate and reuse code. Optional but encouraged: experience in prompt engineering to accelerate development tasks
  • Experience in defining metrics and instrumenting data tracking


How you will lead


  • Partner with Product and Operations leaders and other analytics teams to enable data driven decisions and key customer insights in the management and operation of our expert network.
  • Collaborate across product management and engineering to ensure reporting solutions are scalable, repeatable, effective, and meet expectations for a variety of stakeholders.
  • Define, implement, and standardize metrics, reports and dashboards leveraging state of the art business intelligence tools.
  • Provide recommendations utilizing statistical model generation using multiple types of data, business knowledge, programmatic insights, and strategic assumptions when data doesn’t exist.
  • Suggest ad-hoc analytic questions, contribute to decision making through opportunity sizing, and facilitate use of self-serve standard reports.
  • Establish data quality standards, troubleshoot data validation, proactively identify issues, and see them to resolution.



Thanks

Email : harpreet.kaur2@infostride.com

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