Program Director

2 weeks ago

Memphis, United States Fedcap Full time

Position Summary:

The Project Director works closely with the Senior Director to resolve complex issues and execute the strategies and plans developed with the Senior Director. The Project Director is responsible for specifying, implementing, and continuously improving robust and efficient business processes that will provide excellent customer service and deliver positive outcomes. The Project Director is responsible for the total oversight and management of Fedcap's EAEI program. The Project Director ensures that all contractual goals are met or exceeded and provides direct supervision to supervisors, staff, and subcontracted NGO Service Providers.


Fedcap Inc. is excited to play an integral part in the transformation of Tennessee’s economic absentee employment services initiative in its role as the Services Delivery Coordinator for the Western service area spanning Chester, Crockett, Dyer, Fayette, Gibson, Hardeman, Haywood, Lauderdale, Madison, McNairy, Shelby, and Tipton counties. Fedcap Inc. employees will work in partnership with service partners focused on providing tailored support for unemployed people - including those with a disability (physical, mental, developmental, or acquired), substance abuse disorder, criminal history, health complaint, or vocational deficit - on their journey towards employment and into sustainable work. Our goals are to enhance local capacity while amplifying the good work and best practices already underway.



Essential Job Functions:

  • Provide total oversight and management to staff and subcontract NGO Service providers with duties including case management, resource coordination, work readiness, job development, quality of services, and KPI achievement.
  • Ensure each department meets monthly/quarterly/yearly contractual goals; develop continuous process improvement plans and/or corrective action plans to reflect necessary contractual goal achievement progression.
  • Develops and implements operational systems and procedures for participant flow, outcomes tracking, program evaluation, use of space, supplies, etc.
  • Partners with internal and external stakeholders and partners to leverage services through direct referral and on-site presentations.
  • Monitors program outcomes, progress towards goals, and department-specific outcomes; conducts program and department evaluation.
  • Develops program materials and reports for senior leadership and program funders.
  • Motivate staff, establish, and maintain a high-energy, highly accountable, team approach to getting site work completed promptly and in an atmosphere that is stimulating and allows for continued growth and development.
  • Manage the design and implementation of staff training to improve program performance and operational efficiencies.
  • Develop and maintain a sufficient Circle of Support network of external Providers (including Secondary Service Providers, District Agency Providers, Employers, Schools, and Community Providers) to ensure participants have the resources to make meaningful progress toward employment.
  • Ensure that staff and program components deliver quality services to facility participants by overall program objectives through regular supervision, meetings, training, and other coaching methods.
  • Responsible for ensuring staff is conducting outreach to referred participants, engaging participants in Provider activities, and re-engaging those participants who start to participate and subsequently disengage.
  • Audit service plans, case notes, workshop facilitation, and other staff work to ensure services and documentation of services are supporting Customers to overcome barriers to program engagement and participation, and that goals are being achieved.
  • Observe all policies and procedures and attend all required training and certifications as scheduled.
  • Diligently verify and report all aspects of participants' milestone achievements to DHS through structured reports as well as a collection of success stories.
  • Represents the agency and program to senior leadership, program funders, and community partners.
  • Conduct staff evaluations and provide staff development.
  • Be knowledgeable about and abide by Fedcap policies and procedures, including accurate and timely updating and submission of all spreadsheets, reports, and paperwork.



Education and Experience:

  • Bachelor's Degree in Nonprofit Management, Social Work, Psychology, Education, or a related field is required.
  • Minimum five years of management experience working with the economically disadvantaged, homeless, welfare recipients, and other disadvantaged populations, at least three in a supervisory role.
  • Experience in meeting contractual goals and performance milestones.
  • Experience in developing and implementing workforce development and/or educational initiatives.


What it means to work at Fedcap Inc:

Fedcap, Inc. offers a wide array of programs and services to help individuals achieve success in education and employment and become self-sufficient adults. Our specific focus areas include case management, work readiness, vocational and employer-based training, job placement, and post-placement support.


Fedcap, Inc. provides a broad range of services to thousands of individuals across a growing footprint, helping them achieve economic and social well-being. Our team of talented, caring staff is passionate about our work. They are committed to ensuring that every individual served can experience the dignity that comes from a job.


Fedcap, Inc. launched as part of The Fedcap Group in 2018.


Mission: Fedcap, Inc. makes high-outcome, life-changing, sustainable differences for individuals and families to improve their economic well-being through work


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