Member Services Representative, AACU Payments Processing
2 days ago
Fort Worth, TX ( Onsite)
3 Months Contract
Job Purpose
Responsible for daily functions associated with direct payments and funds transfers at *** Credit Union.
Principal Duties and Responsibilities
" Perform general ledger balancing
" Coordinate return items with members, outside vendors, Client Bank and other institutions
" Assist other departments with fraud resolution, member inquiries and related Accounting general ledger balancing
" Work member cases/activities assigned
" Follow and maintain policies and procedures to ensure strict compliance with NACHA rules and regulations and Federal Banking laws
" Log, research and make necessary general ledger, account adjustments and/or returns
" Obtain information from members for the timely and accurate processing of international and domestic funds transfer requests
" Research and verify incoming and outgoing funds transfer information
" Communicate with vendor to process funds transfers
" Understand and be familiar with outgoing and incoming funds transfer laws
" Verify members for outgoing funds transfers, and Client verifying and releasing funds transfers
" Perform other duties as assigned
" The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.
Minimum Qualifications
" High school diploma or GED
" Intermediate Excel and Word experience
Preferred Qualifications
" Previous customer/member service experience
" Previous banking or Credit Union experience
Knowledge, Skills & Abilities
" Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
" Ability to exercise excellent customer service skills
" Ability to perform in a fast-paced environment, handle multiple tasks and function as an integral part of a team
" Ability to effectively communicate with all levels, both verbally and in writing
" Ability to perform mathematical calculations and analyze data
" Ability to effectively prioritize work and meet deadlines under high volume pressure
" Ability to cross-train and perform any role assigned within department
" Ability to interact professionally with all employees and members
" Ability to work independently and with minimal supervision
" Ability to self-motivate with strong organization skills and capacity for attention to detail
" Ability to effectively prioritize work and meet deadlines
" Ability to work extended hours in support of business needs
" Ability to maintain satisfactory performance and attendance
" Ability to pass applicable *** and Credit Union pre-hire compliance checksLearn More
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