Senior Cloud Support Engineer

2 weeks ago

Dallas, United States Shuvel Digital Full time

Senior Cloud Support Engineer Onsite Irvine, CA/San Antonio, TX Job Description: As a Senior Support Engineer in the Cloud Operations team, you will provide expert-level technical support for mission-critical systems and applications while ensuring the stability, reliability, and scalability of cloud infrastructure. You will play a key role in incident management, root cause analysis, automation, and continuous improvement, leveraging SRE principles and cloud best practices to drive operational excellence. Key Responsibilities: Resolve complex technical incidents related to AWS infrastructure, networking, and applications within SLA targets. Perform root cause analysis (RCA) and implement long-term solutions to prevent recurring issues. Monitor system health using Datadog, Prometheus, AWS CloudWatch, and Splunk, responding proactively to alerts. Automate operational tasks and incident response using Python, PowerShell, or Bash scripting. Optimize AWS resources, configurations, and cost efficiency, ensuring reliability and security. Collaborate with DevOps and engineering teams to enhance CI/CD pipelines and automate deployments. Maintain operational runbooks, SOPs, and knowledge base articles for efficient troubleshooting. Mentor junior engineers and drive continuous service improvement through SRE best practices. Qualifications: 10+ years of technical support experience in enterprise environments. AWS Solutions Architect or Certified Kubernetes Administrator (CKA) certification required. Strong expertise in monitoring tools (Datadog, Nagios, Prometheus, AWS CloudWatch, Splunk). Proficiency in scripting and automation (Python, PowerShell, Bash). Experience with cloud networking, security, IAM policies, and infrastructure optimization. Familiarity with CI/CD pipelines, DevOps methodologies, and infrastructure as code (Terraform, CloudFormation). ITIL Foundation certification (preferred). Hands-on experience with ServiceNow or similar ITSM platforms. Strong analytical thinking and problem-solving skills with a proactive mindset. Excellent communication skills and ability to collaborate effectively across teams.

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