Senior Cloud Support Engineer

2 days ago

Dallas, TX, United States Shuvel Digital Full time

Senior Cloud Support Engineer

Onsite

Irvine, CA/San Antonio, TX

Job Description: As a Senior Support Engineer in the Cloud Operations team, you will provide expert-level technical support for mission-critical systems and applications while ensuring the stability, reliability, and scalability of cloud infrastructure. You will play a key role in incident management, root cause analysis, automation, and continuous improvement, leveraging SRE principles and cloud best practices to drive operational excellence.

Key Responsibilities:

  • Resolve complex technical incidents related to AWS infrastructure, networking, and applications within SLA targets.

  • Perform root cause analysis (RCA) and implement long-term solutions to prevent recurring issues.

  • Monitor system health using Datadog, Prometheus, AWS CloudWatch, and Splunk, responding proactively to alerts.

  • Automate operational tasks and incident response using Python, PowerShell, or Bash scripting.

  • Optimize AWS resources, configurations, and cost efficiency, ensuring reliability and security.

  • Collaborate with DevOps and engineering teams to enhance CI/CD pipelines and automate deployments.

  • Maintain operational runbooks, SOPs, and knowledge base articles for efficient troubleshooting.

  • Mentor junior engineers and drive continuous service improvement through SRE best practices.

Qualifications:

  • 10+ years of technical support experience in enterprise environments.

  • AWS Solutions Architect or Certified Kubernetes Administrator (CKA) certification required.

  • Strong expertise in monitoring tools (Datadog, Nagios, Prometheus, AWS CloudWatch, Splunk).

  • Proficiency in scripting and automation (Python, PowerShell, Bash).

  • Experience with cloud networking, security, IAM policies, and infrastructure optimization.

  • Familiarity with CI/CD pipelines, DevOps methodologies, and infrastructure as code (Terraform, CloudFormation).

  • ITIL Foundation certification (preferred).

  • Hands-on experience with ServiceNow or similar ITSM platforms.

  • Strong analytical thinking and problem-solving skills with a proactive mindset.

  • Excellent communication skills and ability to collaborate effectively across teams.

  • Senior Software Engineer, Cloud Engineering

    1 week ago

    Dallas, TX, United States StarTree Full time

    Senior Software Engineer, Cloud Engineering At StarTree we're a group of passionate individuals that desire to improve the lives of many by developing tools and technologies that support availability and speed in the world of real-time analytics. Our aim is to make it simple for every company to delight their users - external and internal - and create new...

  • Senior Software Engineer, Cloud Engineering

    1 week ago

    Dallas, TX, United States StarTree Full time

    Senior Software Engineer, Cloud Engineering At StarTree we're a group of passionate individuals that desire to improve the lives of many by developing tools and technologies that support availability and speed in the world of real-time analytics. Our aim is to make it simple for every company to delight their users - external and internal - and create new...

  • AWS Senior Cloud Engineer

    2 weeks ago

    Dallas, TX, United States Protagona Full time

    As a Senior Cloud Engineer, you will be part of a talented team of engineers responsible for the deployment and configuration of cloud resources to meet individual client business needs in AWS. Client engagements cover a wide variety of business requirements and require our engineers to adapt quickly and stay on top of recent cloud technology trends....

  • Support Engineer I

    1 week ago

    Dallas, TX, United States Intras Cloud Services Full time

    Job Description Why you? Why ICS? Are you bored with your current IT Management role? Stuck doing the same set of tasks with the same technologies day in and day out? Are the newest cloud based technologies and tools passing you by because the firm you're with just doesn't see any value in them? Well, good news, there are better options available to you if...

  • Sr. Cloud Engineer

    6 days ago

    Dallas, TX, United States 1872 Consulting Full time

    Sr. Cloud Engineer Location: Dallas area (Hybrid) Compensation: up to $150K Company Summary Our client is a digital engineering consultancy specializing in cloud transformation, microservices, and digital platforms. They partner with global enterprises across industries such as financial services, retail, and healthcare to deliver scalable, secure, and...

  • Sr. Cloud Engineer

    2 hours ago

    Dallas, TX, United States 1872 Consulting Full time

    Sr. Cloud Engineer Location: Dallas area (Hybrid) Compensation: up to $150K Company Summary Our client is a digital engineering consultancy specializing in cloud transformation, microservices, and digital platforms. They partner with global enterprises across industries such as financial services, retail, and healthcare to deliver scalable, secure, and...

  • Senior Software Engineer

    1 week ago

    Dallas, TX, United States Dallas Staffing Full time

    Senior Software Engineer - Cloud & High Performance Computing Capgemini is seeking experienced software and cloud engineers to accelerate research computing initiatives. You will work closely with data scientists, software developers, and other platform teams to deliver scalable, secure, and efficient solutions for research workflows on cloud and High...

  • Senior Software Engineer

    2 days ago

    Dallas, TX, United States Cloud Hybrid Technologies LLC Full time

    Senior Software Engineer Full Stack TypeScript Location: WestLake Village, CA Duration: 14Months + Extension Hourly Rate: Depending on Experience (DOE) Responsibilities Designing and developing new features and enhancements for our pricing applications using TypeScript, Node.js, React, and Next.js. Writing comprehensive unit, integration, and end-to-end...

  • Senior Software Engineer

    2 days ago

    Dallas, TX, United States Cloud Hybrid Technologies LLC Full time

    Senior Software Engineer Full Stack TypeScript Location: WestLake Village, CA Duration: 14Months + Extension Hourly Rate: Depending on Experience (DOE) Responsibilities Designing and developing new features and enhancements for our pricing applications using TypeScript, Node.js, React, and Next.js. Writing comprehensive unit, integration, and end-to-end...

  • Senior Software Engineer

    2 days ago

    Dallas, TX, United States Cloud Hybrid Technologies LLC Full time

    Senior Software Engineer Full Stack TypeScript Location: WestLake Village, CA Duration: 14Months + Extension Hourly Rate: Depending on Experience (DOE) Responsibilities Designing and developing new features and enhancements for our pricing applications using TypeScript, Node.js, React, and Next.js. Writing comprehensive unit, integration, and end-to-end...