Sr. Business Process Analyst

Sr. Business Process AnalystAddepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. Hundreds of thousands of users have entrusted Addepar to empower smarter investment decisions and better advice over the last decade. With client presence in more than 50 countries, Addepar's platform aggregates portfolio, market, and client data for over $8 trillion in assets. Addepar's open platform integrates with more than 100 software, data, and services partners to deliver a complete solution for a wide range of firms and use cases. Addepar embraces a global flexible workforce model with offices in New York City, Salt Lake City, Chicago, London, Edinburgh, Pune, Dubai, and Geneva.The RoleThe Senior Business Process Analyst is a critical role responsible for mapping, analyzing, and optimizing business processes across the organization. This individual will work collaboratively with internal functions and client-facing teams to create clear, detailed, and actionable process documentation. The primary objectives of this role are to analyze existing client workflows to design improved, future-state solutions that meet their true business needs. This is a foundational role for building a culture of continuous improvement and operational excellence.Addepar takes a market-based approach to pay. A successful candidate's starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions. The range displayed on each job posting reflects the minimum and maximum target base salary for roles in Colorado, California, and New York.The current range for this role is $115,000 - $180,000 (base salary) + bonus + equity + benefits.Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additionally, these ranges reflect the base salary only, and do not include bonus, equity, or benefits.What You'll DoProcess Discovery and Analysis:Conduct workshops, interviews, and sessions with subject matter experts (SMEs) to elicit and clearly define "as-is" business processesAnalyze existing workflows to identify bottlenecks, redundancies, and opportunities for improvementPerform gap analysis between current processes and desired outcomes, especially in the context of client needs and GSI capabilitiesProcess Mapping and Documentation:Create detailed, standardized process maps and workflow diagrams using industry-standard notations like BPMN (Business Process Model and Notation)Develop and maintain a central repository of process documentation, including Standard Operating Procedures (SOPs), process narratives, and service-level agreements (SLAs)Ensure all documentation is clear, concise, and sufficient for an external party (like a GSI) to understand and execute the process with minimal ambiguityProcess Re-engineering and Optimization:Collaborative with stakeholders to map out and document proposed "to-be" processes that improve efficiency, reduce cost, enhance quality, and increase scalabilityIdentify impacted teams in order to build consensus for changeAlign with R&D leads on success measurement of the proposed changesGSI and Outsourcing Enablement:Collaborate with Partner Platform PM to facilitate process knowledge transfer to GSI partnersPrepare comprehensive "process packages" for outsourcing, including maps, SOPs, performance metrics, and exception handling protocolsCollaborate with Product and Product Operations to identify key performance indicators (KPIs) to monitor the health and effectiveness of outsourced processesClient Solution Transformation:Work alongside Design teams, Project Managers, and client-facing teams to model a client's existing processes and workflowsTranslate client pain points and business goals into concrete process requirements and future-state solution designs on our company's platformFacilitate discussions that help bridge the gap between what a client has and what they truly needWho You AreRequired:Bachelor's degree in Business Administration, Information Systems, or a related field6+ years of experience in a dedicated Business Process Analyst, Business Process Improvement, or similar roleProven proficiency with process mapping tools (e.g., Microsoft Visio, Lucidchart, Miro) and methodologies (e.g., BPMN, UML)Exceptional analytical and problem-solving skills; able to see the big picture while maintaining a strong attention to detailExcellent communication and facilitation skills, with the ability to interview SMEs and lead workshops effectivelyStrong technical writing skills, capable of producing clear and unambiguous documentationPreferred:Certification in process improvement methodologies such as Lean Six Sigma (Green or Black Belt) or a Certified Business Analysis Professional (CBAP)Direct experience preparing processes for BPO (Business Process Outsourcing) or working with GSIsExperience in a client-facing or consulting roleFamiliarity with workflow automation technologiesOur ValuesAct Like an Owner: Think and operate with intention, purpose and care. Own outcomes.Build Together: Collaborate to unlock the best solutions. Deliver lasting value.Champion Our Clients: Exceed client expectations. Our clients' success is our success.Drive Innovation: Be bold and unconstrained in problem solving. Transform the industry.Embrace Learning: Engage our community to broaden our perspective. Bring a growth mindset.In addition to our core values, Addepar is proud to be an equal opportunity employer. We seek to bring together diverse ideas, experiences, skill sets, perspectives, backgrounds, and identities to drive innovative solutions. We commit to promoting a welcoming environment where inclusion and belonging are held as a shared responsibility.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.PHISHING SCAM WARNING: Addepar is among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text, and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from Addepar without a formal interview process. Additionally, Addepar will not ask you to purchase equipment or supplies as part of your onboarding process. If you have any questions, please reach out to TAinfo@addepar.com.