Customer Service Dispute Analyst

1 week ago


Westfield, United States Ledvance Full time

The Role will report directly into the Disputes Resolution Team Manager.Responsibilities include (but not limited to):* Research and resolve Trade channel deductions* Work with external customers regarding deductions, chargeback letters or billing issues* Work with sales team to resolve pricing issues and unresolvable deductions/chargebacks* Process ICRs (invoice correct forms), cancel/rebills and DWOs (discretionary write-off)* Monthly National Account Fulfillment reporting and analysis* SAP S4Hana and Salesforce testing support* Maintain documentation and procedures for areas of responsibility* Ad hoc requests to support the business as requiredIndividual Requirements:* Bachelor's degree, with 2 years business experience, accounting preferred* SAP, Excel, and/or Salesforce experience preferred* Ability to present and communicate effectively to internal departments and external customers* Other: Excellent communication, analytical and conceptual thinking, confident, customer service orientated, organizational awareness ; commitment, ability to deliver in fast-paced environment…Additional:* Two positions are available; one for the trade sales channel and one for the retail sales channel.* Relocation and/or work sponsorship are not available with this position.* The role is Monday - Friday, business hours with a minimum of 2 days in-office required.* Position is eligible for the LEDVANCE employee referral program. Learn More



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