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Servicenow Administrator

1 month ago


Secaucus, United States Insight Global Full time

Title: ServiceNow Design and Process Admin

Duration: 6 month contract to hire

Location: On-Site 5x a week in Secaucus NJ (9AM-6PM)

Rate: 35-50HR


Exact compensation may vary based on several factors, including skills, experience, and education.

  • Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. The ideal candidate will be responsible for planning, coordinating, and implementing projects within the decided-upon budget, timeline, and scope. They will also effectively monitor and present project updates to relevant stakeholders, clients, or project team members.



Must-haves

  • Bachelor’s degree or equivalent combination of education and experience
  • 5+ Years’ of demonstrated track record of leading Application Development projects and programs from concept to deployment
  • Experience creating design documents from Business Requirements that include workflows, portal design elements, notifications triggers and SLAs
  • Highly skilled in reviewing as well as generating SOPs
  • Proficiency with Microsoft Suite including SharePoint
  • SQL experience
  • 2 years’ experience of ServiceNow platform administration
  • 2 years' experience of ServiceNow workflow design and implementation
  • 3 Years’ experience in Vendor Management and Contract Negotiation

Day to Day:

The ServiceNow Design & Process Administrator will act as Business Application Owner for various business tools & applications. This includes, but not limited to, end-to-end management of ServiceNow, SAP, AGILE, Tableau and other Data Warehouse applications.

This role enables Business Operations by ensuring that applications are highly available to End User community with right level of access to required features and functionalities. This will require working cross-functionally with various internal and external teams including Managed Services Vendors.

This individual works closely with senior management to understand business strategy and define future vision for tools & applications. It will require constantly evaluating current tools set and make recommendations for future. This individual will also be responsible for managing vendor relationship and contract management with vendor(s).

  • Manage day-to-day administration tasks internally and monitor & manage complex activities by Managed Services Vendor that includes platform maintenance and upgrades
  • Own entire life cycle of enhancements of existing functionality from End User Request to deployment that will involve business requirements, design, development, and user acceptance testing phases
  • Lead projects and programs for new functionalities from project charter to Go-Live including project planning, execution that includes vendor management, financials, and risk management
  • Ensure support of all End Users request tickets for break/fix
  • Provide strategy and roadmap for ServiceNow to align with and enable business vision
  • Create SOPs and other documentation for operational management of tools but also create guides for End Users using of the tools
  • Manage projects and programs related to all Business Applications & Tools
  • Negotiate support contracts with vendor(s)