ServiceNow Administrator

LHH is looking for a ServiceNow Design & Process Administrator to act as Business Application Owner for our client's business tools & applications. In this capacity, you will work cross-functionally with internal and external teams to enable Business Operations for End Users with access to required features and functionalities. You will work closely with senior management to understand business strategy and define future vision for tools & applications.

What You Will Do

• Manage day-to-day administration tasks and monitor & manage complex activities by Managed Services Vendor that includes platform maintenance and upgrades
• Own entire life cycle of enhancements of existing functionality from End User Request to deployment that will involve business requirements, design, development, and user acceptance testing phases
• Lead projects and programs for new functionalities from project charter to Go-Live including project planning, execution that includes vendor management, financials, and risk management
• Ensure support of all End Users request tickets for break/fix
• Provide strategy and roadmap for ServiceNow to align with and enable business vision
• Create SOPs and other documentation for operational management of tools but also create guides for End Users using of the tools
• Manage projects and programs related to all Business Applications & Tools
• Negotiate support contracts with vendor(s)

What You Bring

• Bachelor's degree or equivalent combination of education and experience
• 5+ Years' experience with demonstrated track record leading Application Development projects and programs from concept to deployment
• Experience creating design documents from Business Requirements that include workflows, portal design elements, notifications triggers and SLAs
• Highly skilled in reviewing as well as generating SOPs
• Proficiency with Microsoft Suite including SharePoint
• 3+ years' experience with ServiceNow platform administration
• 3+ years' experience with ServiceNow workflow design and implementation
• 3+ years' experience in Vendor Management and Contract Negotiation
• Strong verbal, written, and interpersonal communication skills; ability to work successfully in cross-functional teams and multiple levels of both management and Vendor contacts

Sound like a fit? Apply today