Membership Services Executive

22 hours ago

Commerce City, United States AEG Full time
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.

Job Title: Membership Services Executive, Colorado Rapids

Department: Soccer Season Tickets Sales

Business Unit: KSE

Location: Commerce City, CO

Reports To: Manager, Membership Services

Employment Type: Full Time - Hourly-Non-Exempt

Supervisor Position: No

Kroenke Sports & Entertainment (KSE) is an American Sports and Entertainment holding company based in Denver, Colorado. KSE is committed to providing world class sports and entertainment for both live and broadcast audiences. We are the employer of choice as the owner and operator of Ball Arena, DICK'S Sporting Goods Park, the Paramount Theatre, Denver Nuggets (NBA), the Colorado Avalanche (NHL), the Colorado Mammoth (NLL), KIMN,KXKL, KKSE (FM/AM), Altitude Sports & Entertainment, Major League Fishing/Fishing League Worldwide (MLFLW), Winnercomm, Outdoor Sportsman Group and Skycam.

Nature of Work:

The Colorado Rapids are seeking highly motivated, coachable individuals who are passionate about generating revenue on the business side of the sports industry. This position is responsible for being the main point of contact for Colorado Rapids Season Ticket Members and will have a significant role in growing the membership base year over year. The primary responsibilities include developing meaningful client relationships and providing exceptional customer service, which assist in renewing Season Ticket Membership accounts annually. This position will have additional responsibilities to generate new business revenue through the sale of membership packages, premium seating, group tickets, and incremental cross-sale or up-sale opportunities within their membership base.

Examples of work performed:
  • Provide high-end level of service to existing & new season ticket accounts
  • Generate new ticket sales revenue by focusing on current Colorado Rapids Season Ticket Members through membership add-ons, referrals, cross selling group and premium spaces
  • Handle a high level of sales activity, including a minimum number of outbound calls and touchpoints per day
  • Meet defined yearly renewal goals during a yearly autorenewal campaign to retain current Season Ticket Members
  • Work various Colorado Rapids events, including home games, Season Ticket Member events, and ticket on-sales (minimum of 19 events per year)
  • Maintain up-to-date knowledge of team events, Season Ticket Member benefits, and stadium details, while effectively and enthusiastically communicating details to Season Ticket Members
  • Assist in executing customized programs, benefits and events to drive member loyalty
  • Ensure customer data and profile requirements are accurately represented in CRM database
  • Educate Season Ticket Members of all applicable membership benefits, programs and events
  • Handle Season Ticket Member inquiries, issues and provide applicable solutions to maintain a positive relationship between Season Ticket Members and the Colorado Rapids.
  • Manage daily correspondence

This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business needs. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.

Working Conditions & Physical Demands:
  • Typical Office Conditions
  • Ability to maintain a flexible work schedule (evening, weekends and sometimes holidays)

Qualifications
  • Minimum
    1. Bachelor's degree in a related field from an accredited college or university
    2. 1 year sales experience in Sports or related industry (Inside Sales preferred)
    3. Ability to acquire or produce and maintain a valid driver's license and meet company vehicle driving standards
    4. Applicants must meet minimum qualifications at the time of hire
  • Preferred
    1. A completion of an Inside Sales program with a professional sports team
    2. Bilingual in English/Spanish is a plus

Competencies/Knowledge, Skills & Abilities
  • Highly motivated, outgoing personality with a strong work ethic and desire to excel in sales
  • Strong verbal and written communication skills
  • Works well in a team environment
  • Demonstrates a positive and professional attitude at all times
  • Considerable knowledge of basic sales techniques
  • Extensive knowledge of Major League Soccer and Colorado Rapids
  • Ability to handle multiple tasks simultaneously with a high degree of detail against short deadlines
  • Ability to quickly build rapport with Season Ticket Members and assess their needs
  • Computer skills emphasizing Microsoft Office and Microsoft Dynamics

Compensation

  • $21.63 hourly plus commission

Benefits Include
  • 12 Paid Company Holidays
  • Health Insurance (Medical, Dental, Vision)
  • Paid Time Off (PTO)
  • Life Insurance
  • Short and Long-term Disability
  • Health Savings Account (HSA)
  • Flexible Spending plans (FSAs)
  • 401K plan/Employee Match

All applicants for employment at KSE may be required to be fully vaccinated against COVID-19 prior to commencing employment. Applicants who receive a conditional offer of employment may be required to produce proof of vaccination status prior to their first day of employment. Applicants with qualifying disabilities or bona fide religious objections, or who are pregnant, may be exempted from this requirement or otherwise accommodated if they are unable to be vaccinated.

Equal Employment Opportunity

Kroenke Sports & Entertainment (KSE) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Learn More

  • Membership Services Executive

    2 weeks ago

    Commerce City, United States AEG Full time

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.Job Title: Membership Services Executive, Colorado RapidsDepartment: Soccer Season Tickets SalesBusiness Unit: KSELocation: Commerce City, COReports To: Manager, Membership ServicesEmployment...

  • Membership Services Manager

    2 weeks ago

    Culver City, United States Gold's Gym International, Inc. Full time

    Why is it great to work here? Gold's Gym is growing fast and looking for a Membership Services Manager to help us to provide world class service to our clubs and members by utilizing in-depth knowledge of company products and programs. We'll challenge your skills, talents and abilities and reward your every success. Here is just some of the benefits you...

  • Membership Services Manager

    2 weeks ago

    Culver City, United States Gold's Gym - SoCal Full time

    Why is it great to work here? Gold’s Gym is growing fast and looking for a Membership Services Manager to help us to provide world class service to our clubs and members by utilizing in-depth knowledge of company products and programs.  We’ll challenge your skills, talents and abilities and reward your every success. Here is just some of the benefits...

  • Membership Services Manager

    22 hours ago

    Culver City, United States Gold's Gym - SoCal Full time

    Why is it great to work here?Gold’s Gym is growing fast and looking for a Membership Services Manager to help us to provide world class service to our clubs and members by utilizing in-depth knowledge of company products and programs.  We’ll challenge your skills, talents and abilities and reward your every success. Here is just some of the benefits you...

  • Membership Clerk

    5 months ago

    Commerce Twp, United States Costco Full time

    Costco Wholesale Corp. - 3000 COMMERCE CROSSING [Retail Associate / Team Member / Up to $29.90-hr] As a Membership Clerk at Costco, you'll: Process member sign-ups, renewals, and added cards; Instruct members and potential members about membership, warehouse, and credit programs; Assist members regarding item availability; Issue replacement and temporary...

  • Membership Services Representative

    1 month ago

    Traverse City, Michigan, United States Costco Full time

    Membership Clerk Role at CostcoAs a key member of our Costco team, you will be responsible for processing member sign-ups, renewals, and added cards. You will also instruct members and potential members about membership, warehouse, and credit programs. Additionally, you will assist members regarding item availability and issue replacement and temporary...

  • Membership Director

    1 week ago

    Culver City, California, United States Gold's Gym - SoCal Full time

    Membership Director OpportunityA great day at work never felt so rewarding. As part of the largest co-ed gym chain in the world, Gold's Gym is seeking talented individuals to take us to a new level.We are looking for a Membership Director who will be responsible for managing membership sales generation for their facility. This role requires strong leadership...

  • Membership Manager

    2 weeks ago

    Culver City, United States Gold's Gym - SoCal Full time

    Why is it great to work here? Gold’s Gym is growing fast and looking for a Membership Services Manager to help us to provide world class service to our clubs and members by utilizing in-depth knowledge of company products and programs.  We’ll challenge your skills, talents and abilities and reward your every success. Here is just some of the benefits...

  • Membership Services Coordinator

    1 week ago

    Commerce City, Colorado, United States AEG Full time

    Company OverviewKroenke Sports & Entertainment (KSE) is a leading American sports and entertainment holding company based in Denver, Colorado. We are committed to delivering exceptional experiences for both live and broadcast audiences.The Colorado Rapids are part of the KSE family, seeking highly motivated individuals who can contribute to our success.

  • Membership Director

    2 weeks ago

    Plant City, United States Tampa Metropolitan Area YMCA Full time

    Under the direction of the Center Executive Director, the Membership Director leads center membership staff in attracting, engaging and retaining members. This includes driving a superior member experience, increasing membership enrollment, and enhan Director, Membership, Team Leader, Leadership, Family, Onboarding Associate, Instructor, Business Services

  • Membership Services Representative- Opener

    19 hours ago

    Traverse City, United States Grand Traverse Bay Young Men's Full time

    Are you a vibrant and energetic morning person? The West Y opens at 5:30am M-F and if you are a morning bird, this might be a fit for you!We're looking for welcoming and friendly candidates dedicated to creating an exceptional experience for our members and communityThe Y is seeking individuals ready to work the morning shift! Apply to join our team...

  • Membership Services Representative- Opener

    2 weeks ago

    Traverse City, United States Grand Traverse Bay Young Men's Full time

    Are you a vibrant and energetic morning person? The West Y opens at 5:30am M-F and if you are a morning bird, this might be a fit for you!We're looking for welcoming and friendly candidates dedicated to creating an exceptional experience for our members and communityThe Y is seeking individuals ready to work the morning shift! Apply to join our team...

  • Seasonal Membership Experience Coordinator

    20 hours ago

    Oklahoma City, United States AEG Full time

    As the Seasonal Membership Experience Coordinator, you will be providing service to season ticket members for the Oklahoma City Comets. In this role, you will create treasured memories for guests by anticipating and surpassing the needs of your assigned account holders. The service you provide and relationships you develop will be paramount in gaining...

  • Seasonal Membership Experience Coordinator

    2 weeks ago

    Oklahoma City, United States AEG Full time

    As the Seasonal Membership Experience Coordinator, you will be providing service to season ticket members for the Oklahoma City Comets. In this role, you will create treasured memories for guests by anticipating and surpassing the needs of your assigned account holders. The service you provide and relationships you develop will be paramount in gaining...

  • Seasonal Membership Experience Coordinator

    1 week ago

    Oklahoma City, Oklahoma, United States AEG Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused Seasonal Membership Experience Coordinator to join our team at AEG. As a key member of our membership experience team, you will be responsible for providing exceptional service to our season ticket members.About the RoleIn this role, you will be the main point of contact for assigned...

  • Membership Specialist

    2 weeks ago

    New City, United States UFC Gym Full time

    The Membership Specialist (MS) will represent UFC GYM by providing a welcoming, informative and entertaining experience for all members and guests during their visits. The Membership Specialist is responsible for driving potential members into the gy Specialist, Sales, Manager, Customer Service, Customer, Management, Instructor, Healthcare

  • Membership Director

    2 weeks ago

    Plant City, United States Tampa Metropolitan Area YMCA Full time

    Under the direction of the Center Executive Director, the Membership Director leads center membership staff in attracting, engaging and retaining members. This includes driving a superior member experience, increasing membership enrollment, and enhancing membership connection/engagement, thereby increasing membership and program satisfaction and retention....

  • Membership Sales and Membership Experience Representative

    1 week ago

    Clara City, Minnesota, United States Sid Jacobson JCC Full time

    Job TitleSales Membership AssociateCompany OverviewThe Sid Jacobson JCC is a vibrant community hub that offers a wide range of programs and services to promote physical, emotional, and social well-being.Salary$45,000 - $50,000 yearly salaryJob DescriptionKey Responsibilities:Provide exceptional customer service to members, prospective members, and...

  • Membership Manager

    1 week ago

    Salt Lake City, United States Hogle Zoological Society Full time

    POSITION SUMMARYThe Membership Manager is responsible for focusing on all aspects of the members' experience. This includes providing exceptional customer service for potential and renewing Zoo members and guests, planning member-related events, and develop/facilitate staff training as to maximize the profitability of the program, and data entry functions...

  • Membership Sales Manager

    18 hours ago

    Missouri City, United States Alphalete Athletics LLC Full time

    Membership Sales Manager Job Description As of 12/4/2024SummaryResponsible for overseeing and driving the sales efforts for gym memberships. This role involves managing the sales team, developing strategies to acquire new members, ensuring member retention, and achieving revenue targets.Exemption StatusExemptJob StatusFull-time, 40 hours a week, or more as...