Client Services Manager

1 week ago


Scottsdale, United States Rapid Test Laboratories Full time

Job Description: Client Services Account Manager

Position Summary: We are seeking a highly organized and proactive individual to join our team as a Client Services Account Manager . In this role, you will be responsible for managing and nurturing client relationships, ensuring their satisfaction, and overseeing all aspects of their accounts. The ideal candidate will possess strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

  1. Client Relationship Management:
  • Build and maintain strong relationships with clients through regular communication and meetings.
  • Act as the primary point of contact for client inquiries, issues, and requests.
  • Understand clients' needs and objectives to provide tailored solutions and recommendations.
  1. Account Oversight:
  • Monitor and manage the financial aspects of client accounts, including invoicing, payments, and budget tracking.
  • Ensure timely delivery of services and products to meet client expectations.
  • Review and analyze account performance metrics, providing insights and recommendations for improvement.
  1. Strategic Planning and Execution:
  • Collaborate with internal teams (such as sales, marketing, and operations) to develop strategies for client retention and growth.
  • Implement strategic initiatives to enhance client satisfaction and loyalty.
  • Identify opportunities for upselling or cross-selling additional services or products to clients.
  1. Reporting and Documentation:
  • Prepare regular reports on account status, progress, and issues for management review.
  • Maintain accurate records of client interactions, agreements, and transactions.
  1. Problem Solving and Escalation:
  • Address client concerns and resolve issues promptly and effectively.
  • Escalate complex issues to appropriate stakeholders while maintaining client relationships.

Qualifications:

  • Bachelor's degree in Business Administration, Marketing, or a related field (preferred).
  • Proven experience in client relationship management or a similar role.
  • Excellent verbal and written communication skills.
  • Strong organizational and time management abilities.
  • Proficiency in CRM software and MS Office (particularly Excel and PowerPoint).

Personal Attributes:

  • Customer-focused mindset with a passion for delivering exceptional service.
  • Ability to work independently and as part of a team.
  • Analytical thinker with problem-solving skills.
  • Adaptability to handle changing priorities and deadlines.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Dynamic and collaborative work environment.

Note: The above job description is intended to outline the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities and duties required.

1 / 2



  • Scottsdale, United States BAYADA Home Health Care Full time

    **_Are you a self-starter? Do you love building relationships with people? If the answer is yes, grow with us! _** **_This position is on a fast track to become one of the next office managers of the division! _** The Client Services Manager will: - Provide superior customer service and quality home care. - Focus on managing coordination of client...


  • Scottsdale, United States Rapid Test Laboratories Full time

    Job Description: Client Services Account ManagerPosition Summary: We are seeking a highly organized and proactive individual to join our team as a Client Services Account Manager . In this role, you will be responsible for managing and nurturing client relationships, ensuring their satisfaction, and overseeing all aspects of their accounts. The ideal...


  • Scottsdale, United States MGA Homecare Full time

    Company DescriptionAt MGA Homecare, we strive to provide inclusive and comprehensive healthcare services to our patients and their families. For over a decade, we have been offering Private Duty Nursing, Skilled Nursing Visits, Occupational Therapy, Physical Therapy, and Speech Therapy services in the home and community-based settings. In 2022, we expanded...


  • Scottsdale, Arizona, United States MGA Homecare Full time

    Company Description At MGA Homecare, we strive to provide inclusive and comprehensive healthcare services to our patients and their families. For over a decade, we have been offering Private Duty Nursing, Skilled Nursing Visits, Occupational Therapy, Physical Therapy, and Speech Therapy services in the home and community-based settings. In 2022, we expanded...


  • Scottsdale, United States MGA Homecare Full time

    Company Description At MGA Homecare, we strive to provide inclusive and comprehensive healthcare services to our patients and their families. For over a decade, we have been offering Private Duty Nursing, Skilled Nursing Visits, Occupational Therapy, Physical Therapy, and Speech Therapy services in the home and community-based settings. In 2022, we expanded...


  • Scottsdale, United States MGA Homecare Full time

    Job DescriptionJob DescriptionCompany DescriptionAt MGA Homecare, we strive to provide inclusive and comprehensive healthcare services to our patients and their families. For over a decade, we have been offering Private Duty Nursing, Skilled Nursing Visits, Occupational Therapy, Physical Therapy, and Speech Therapy services in the home and community-based...


  • Scottsdale, United States Liveops Agent Services, LLC Full time

    As a Client Solutions Program Manager, you will be responsible for managing the technical aspects of the relationship between Liveops and its clients. The primary role of a Client Solutions Program Manager is to bridge the gap between our client's business needs and the technical requirements of Liveops services. As a Client Solutions Program Manager, the...


  • Scottsdale, United States Judson Group Full time

    + + **Client Service Manager | Scottsdale, Arizona** **Recent Posts** **Recent Comments** **Archives** **Categories** **Meta** Reference Number: HRJ7311 Location: Scottsdale, Arizona Judson Group is working with a rapidly growing RIA in their search for a **Client Service Manager.** This individual be responsible for building and maintaining deep...


  • Scottsdale, Arizona, United States Liveops Agent Services, LLC Full time

    As a Client Solutions Program Manager, you will be responsible for managing the technical aspects of the relationship between Liveops and its clients. The primary role of a Client Solutions Program Manager is to bridge the gap between our client's business needs and the technical requirements of Liveops services.As a Client Solutions Program Manager, the job...


  • Scottsdale, United States Rizzo Financial Group Full time

    **About us** Rizzo Financial Group is a growing botique wealth management firm located in Scottsdale, Arizona. We specialize in helping individuals build wealth, through comprensive financial, retirement, and income planning. **Required Qualifications** - Full-time, in-office, M-F 8:00am-4:30pm and occasionally working client events - Previous client...


  • Scottsdale, United States Sleepyhead USA Full time

    **About Sleepyhead**: Join our dynamic and innovative e-commerce retail team at Sleepyhead! An exciting opportunity exists for an experienced Customer Service Associate to be a key player in our operations. Sleepyhead is dedicated to providing quality sleep solutions and exceptional customer experiences to college students and parents. If you are passionate...


  • Scottsdale, United States Banfield Full time

    Client Service Coordinator  SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and...

  • Client Manager

    1 week ago


    Scottsdale, Arizona, United States Marsh McLennan Agency Full time

    Position OverviewThe Client Manager position is responsible for proactively managing the overall workflow for the books of business assigned to them. Sr. Client Managers handle all lines of commercial insurance for their accounts and serve as the main contact for the clients.Principal Duties and Responsibilities Main point of contact for the client –...


  • Scottsdale, United States Alera Group Full time

    OVERVIEW BCG 401(k) Advisors, an Alera Group Company is looking to add an Assistant Client Manager to their Wealth Management team! Benefit Commerce Group is committed to creating benefit plans and strategies that make life easier and better for HR teams and that provide the best cost-effective value for employers, employees, and families. We do this...


  • Scottsdale, United States Alera Group Full time

    Overview: **Benefit Commerce Group**, an Alera Group company, is seeking multiple personable and talented **Client Service Representatives** for new hybrid employee benefits opportunities based out of their Scottsdale, AZ office location! - Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive...


  • Scottsdale, United States Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** Join RBC and help clients thrive and communities prosper. You will embrace RBC Wealth Management’s core values and culture as an integral part of our branch serving financial advisors, clients and the team. The Branch Service Manager (BSM) is a player-coach role, acting as the primary liaison between the...


  • Scottsdale, United States Alera Group Full time

    OVERVIEW Benefit Commerce Group, an Alera Group company, is seeking multiple personable and talented Client Service Representatives for new hybrid employee benefits opportunities based out of their Scottsdale, AZ office location! Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact? Join a...

  • Client Manager

    1 week ago


    Scottsdale, Arizona, United States Marsh McLennan Agency Full time

    Position OverviewThe Client Manager position serves as the main contact for the Private Client clients and provides day-to-day servicing and support for their client group.Principal Duties and Responsibilities Main point of contact for the client – addresses general questions, provides guidance on appropriate coverage changes and/or contractual...


  • Scottsdale, United States Connect AZ Full time

    At Connect AZ, our dedicated team is deeply committed to making a positive impact on our community. We're looking for a Client Services Associate to provide exceptional assistance to our nonprofit clients, new and existing, in their efforts to expand their charitable outreach. In this role, you'll take a proactive approach to support innovative fundraising...


  • Scottsdale, United States Alera Group, Inc. Full time

    Overview: Benefit Commerce Group, an Alera Group company, is seeking multiple personable and talented Client Service Representatives for new hybrid employee benefits opportunities based out of their Scottsdale, AZ office location! Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact? Join...