Client Service Representative

2 weeks ago

Scottsdale, United States Alera Group Full time

Overview:
**Benefit Commerce Group**, an Alera Group company, is seeking multiple personable and talented **Client Service Representatives** for new hybrid employee benefits opportunities based out of their Scottsdale, AZ office location
- Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact?_
- Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success?_

If that is what you’re looking for, this is your chance to be part of an amazing organization

The **Client Service Representative** communicates with employer groups, insurance carriers, and other vendors regarding benefits, claim payment issues, eligibility questions, and billing. Works with the Client Service team as a liaison between carriers and vendors to coordinate and respond to client and member service issues. Assists Client Service team with audits when requested, such as eligibility, carrier records, etc. This role will assist the Client Service team with special projects across all segment sizes and service teams.

**Responsibilities**:
**This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.**
- Receives communication from clients and members, insurance carriers and other vendors regarding claims payment issues, eligibility/termination provisions, billing.
- General problem solving to provide quality service and efficient processing of information.
- Expedites escalated issues to management.
- Builds positive client relations by checking in regularly and following up on active processes.
- Maintains client and member records and documents processes and results.
- Identifies potential client service concerns and facilitates proactive steps to intervene.
- Assists with audits, such as eligibility, carrier records, etc., when requested.
- Performs other duties as assigned by Management.

Qualifications:
**To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**
- Proficient PC and data entry skills with experience in MS Word, Excel and Outlook. Database and PowerPoint skills are a plus.
- Proficient verbal and written communication skills as well as strong organizational and customer service skills.
- Basic mathematical aptitude.
- Excellent interpersonal and recordkeeping skills.
- Certificataion in customer service or similar would be advantageous.
- Exceptional ability in providing professional, efficient and friendly client service.
- Ability to coordinate with other departments, carriers, vendors to resolve issues.

**Education and Certifications**:

- High school diploma
- 1-2 years or experience in client services, sales, or similar roles

**The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**
- Hands and arms: Picking, pinching, handling, feeling, reaching, and typing.
- Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
- Speaking: Expressing or exchanging ideas by means of spoken word.
- Those activities in which require detailed or important spoken instructions must be conveyed to other workers accurately and quickly.
- Hearing: Ability to receive detailed information through verbal communication with or without correction.
- Vision: Ability to see and read computer screen and written documents and adjust focus with or without correction.
- Repetitive Motion: Substantial movement (motions) of the wrist, hands and fingers.
- Legs: Stand, walk, sit, stoop, kneel, and crouch.

**Work Environment**:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Normal office environment with controlled temperature. The noise level in the work environment is usually moderate.

Equal Opportunity Employment:
We offer comprehensive benefits to employees, including medical, dental, STD, LTD and life insurance, 401k, paid time off and much more.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability sta

  • Client Service Representative

    1 month ago

    Scottsdale, United States Alera Group, Inc. Full time

    Benefit Commerce Group, an Alera Group company, is seeking multiple personable and talented Client Service Representatives for new hybrid employee benefits opportunities based out of their Scottsdale, AZ office location! Are you looking to be part of Client Service, Representative, Customer Service, Client Relations, Member Service, Retail, Skills

  • Client Service Representative

    4 weeks ago

    Scottsdale, United States Alera Group Full time

    OVERVIEW Benefit Commerce Group, an Alera Group company, is seeking multiple personable and talented Client Service Representatives for new hybrid employee benefits opportunities based out of their Scottsdale, AZ office location! Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact? Join a...

  • Client Service Representative

    3 weeks ago

    Scottsdale, United States Alera Group Full time

    OVERVIEW Benefit Commerce Group, an Alera Group company, is seeking multiple personable and talented Client Service Representatives for new hybrid employee benefits opportunities based out of their Scottsdale, AZ office location! Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact? Join a...

  • Client Service Representative

    1 week ago

    Scottsdale, United States Alera Group, Inc. Full time

    Overview: Benefit Commerce Group, an Alera Group company, is seeking multiple personable and talented Client Service Representatives for new hybrid employee benefits opportunities based out of their Scottsdale, AZ office location! Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact? Join...

  • Client Service Representative

    4 weeks ago

    SCOTTSDALE, United States Alera Group Full time

     Benefit Commerce Group, an Alera Group company, is seeking multiple personable and talented Client Service Representatives for new hybrid employee benefits opportunities based out of their Scottsdale, AZ office location! Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact? Join a team...

  • Client Service Representative

    4 weeks ago

    SCOTTSDALE, United States Alera Group Full time

     Benefit Commerce Group, an Alera Group company, is seeking multiple personable and talented Client Service Representatives for new hybrid employee benefits opportunities based out of their Scottsdale, AZ office location! Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact? Join a team...

  • Client Service Representative

    3 weeks ago

    SCOTTSDALE, United States Alera Group Full time

     Benefit Commerce Group, an Alera Group company, is seeking multiple personable and talented Client Service Representatives for new hybrid employee benefits opportunities based out of their Scottsdale, AZ office location! Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact? Join a team...

  • Client Service Representative

    3 weeks ago

    SCOTTSDALE, United States Alera Group Full time

     Benefit Commerce Group, an Alera Group company, is seeking multiple personable and talented Client Service Representatives for new hybrid employee benefits opportunities based out of their Scottsdale, AZ office location! Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact? Join a team...

  • Client Service Representative

    7 days ago

    Scottsdale, Arizona, United States Alera Group Full time

    Benefit Commerce Group, an Alera Group company, is looking for friendly and skilled Client Service Representatives for exciting hybrid employee benefits opportunities based in Scottsdale, AZ.Are you ready to be part of a team where you can learn, grow, and make a positive impact?Join a group where every team member is encouraged to communicate effectively,...

  • Client Service Representative

    2 weeks ago

    Scottsdale, United States Prosperity Home Mortgage Full time

    If you hear the word mortgage and that doesn't light a spark, get ready for PHM to ignite your excitement! We're not just another mortgage company - we're pioneers reshaping the industry landscape. Are you a dynamic, ambitious individual seeking to join a trailblazing company that champions growth and prosperity for every team member? Your search ends here!...

  • Client Service Representative

    4 weeks ago

    Scottsdale, AZ, United States Alera Group Full time

     Benefit Commerce Group, an Alera Group company, is seeking multiple personable and talented Client Service Representatives for new hybrid employee benefits opportunities based out of their Scottsdale, AZ office location! Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact? Join a team...

  • Client Service Representative

    3 weeks ago

    Scottsdale, AZ, United States Alera Group Full time

     Benefit Commerce Group, an Alera Group company, is seeking multiple personable and talented Client Service Representatives for new hybrid employee benefits opportunities based out of their Scottsdale, AZ office location! Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact? Join a team...

  • Client Retention Service Representative Full Time

    2 weeks ago

    Scottsdale, United States Allstate Insurance Company Full time

    **Company**: Frank Schubert Allstate Agency is a leading provider of insurance solutions known for our commitment to customer satisfaction and comprehensive coverage options. We are dedicated to helping our clients protect what matters most with personalized service and innovative products. **Job Overview**: We are seeking a motivated and customer-focused...

  • Entry Level Client Representative

    2 months ago

    Scottsdale, United States Coastal Solutions Full time

    Job DescriptionJob DescriptionWe are in search of dynamic and ambitious candidates who possess exceptional interpersonal skills to join our uniquely individualistic team. If you're enthusiastic, competitive, and enjoy engaging with people, we want to connect with you!As a Client Representative, you will play a pivotal role in delivering top-notch...

  • Client Service Coordinator

    2 weeks ago

    Scottsdale, United States HYDE PARK JEWELERS Full time

    **About us** Our work environment includes: - Luxury Store environment - Team Spirit - Growth opportunities Responsibilities: - Responding promptly to customer inquiries - Communicating with customers through various channels - Acknowledging and resolving customer complaints - Keeping records of customer interactions, transactions, comments, and...

  • Entry Level Client Representative

    3 weeks ago

    Scottsdale, United States Amplify Insights Full time

    Amplified Insights is known for their work throughout the West Coast with security providers like Brinks. We are currently adding extra staff to support their increased customer demands with us. IMMEDIATE OPENINGS FOR NEW CLIENT REPRESENTATIVES. HIRED TODAY, START TOMORROW **Opportunity**: - ALL POSITIONS W2 - ALL POSITIONS INCLUDE HANDS ON TRAINING - ALL...

  • Customer Service Representative

    4 weeks ago

    Scottsdale, United States Randstad North America, Inc. Full time

    Client Services Representative Pay Rate: $20/hr. and after 2 months pay rate increases to $23/hr. START DATE: 7/8 4 week training provided by Vanguard University and the CSO Support Team Hours during training - 8:30 am-5:00 pm local time (Monday thro Customer Service Representative, Customer Service, Representative, Retail, Staffing

  • Customer Service Representative

    3 weeks ago

    Scottsdale, United States LMGI Texas Full time

    We recently partnered with Verizon and their new 5G product campaign, so our team is expanding at a rapid rate. We are hiring and training a Verizon Customer Service Representative to manage the sales and customer accounts throughout Dallas and the surrounding boroughs. The Verizon Customer Service Representative will be the face of our company and the...

  • Jr. Client Success Sales Representative

    4 weeks ago

    Scottsdale, United States Cardone Enterprises Inc Full time

    Job DescriptionJob DescriptionAbout the Company:Grant Cardone Enterprises (GCE) is the world leader in education, consulting, and management for small businesses around the world. Founded by renowned business expert, Grant Cardone, Grant Cardone Enterprise has helped small businesses grow and scale for over 30 years. Cardone's strategies are taught...

  • Customer Service Representative

    7 days ago

    Scottsdale, Arizona, United States LMGI Texas Full time

    We recently partnered with Verizon and their new 5G product campaign, so our team is expanding at a rapid rate. We are hiring and training a Verizon Customer Service Representative to manage the sales and customer accounts throughout Dallas and the surrounding boroughs. The Verizon Customer Service Representative will be the face of our company and the...