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Front Office Manager

1 month ago

Albuquerque, United States Keenbee Talent Soluitions Full time

Position Summary

The Front Office Manager manages all aspects of the departments; Front Office/Valet/Call Center, this is including but not limited to operations, planning, budgeting, staffing and payroll in accordance with hotel policies and procedures. The Front Office Manager provides leadership and support to all members of the Front Office, Valet, and Call Center, implements and enforces the Standards of Excellence in all areas supervised.

RESPONSIBILITIES

This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

Departmental Leadership:


  • Informs all Front Office/Valet/Call Center staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. Checks accommodations, making sure any special requests are carried out accordingly greet guests upon arrival and ensure escort to accommodations if appropriate.
  • Maintains a professional and high-quality service-oriented environment at all times.
  • Undertakes full responsibility for managing operating expenses and purchasing for all departments
  • Sets Front Office/Valet/Call Center Budget, monitors Profit & Loss and cash handling throughout the year.
  • Supervises Upsell program at the Front Office and works as part of the Yield Management team to try and maximize revenue for the hotel.
  • Acts as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
  • Works closely with the Housekeeping Department to improve guest services and foster cross departmental communication.


Personnel & Administrative Tasks:


  • Manages and monitors activities of all employees in the Front Office/Valet/Call Center departments making sure they adhere to the standards of excellence and to the guidelines set in Department SOPs, hotel policies and procedures, coaching, training and correcting where needed.
  • Undertakes full responsibility for Scheduling and Payroll of the department.
  • Coordinates daily activities with hotel management team on a daily basis.
  • Holds monthly department meetings keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.
  • Always aware and able to enforce all fire-life-safety procedures.
  • Remains current in all updates with regards to new procedures and training.
  • Ensures staff is fully trained in emergency procedures.
  • Occasionally performs other duties as assigned.


Accountability and Supervision:

Responsibilities include interviewing and hiring; planning, assigning and directing work; appraising performance; rewarding and disciplining; addressing complaints and resolving problems; provide feedback to management as to operating policies, procedures and suggestions on how to make the Hotel Department run more efficiently and cost-effectively.

REQUIREMENTS


  • High school diploma required.
  • Minimum three (3) to five (5) years experience in similar position with two (2) years hotel managerial experience required.
  • Previous Front Office experience in supervisory/management capacity in a luxury Resort and Casino required. Previous customer service and general computer experience required.
  • Bachelor's degree in hotel or business administration is preferred.
  • Casino Hotel experience preferred.
  • LMS knowledge preferred.
  • Experience managing multiple departments preferred.


Keenbee Talent Solutions is a Native Alaskan Women owned sdb specializing in the placement of highly skilled professionals in Accounting, Finance, IT/MIS and Cleared Federal Government positions. Keenbee Talent has been in business since 1997 servicing New Mexico and the surrounding states with high results. Keenbee Talent Solutions is an equal opportunity employment agency. We do not discriminate based on race, color, national origin, religion, ancestry, sex, age, disability, serious medical condition, spousal affiliation, sexual orientation, gender identity, or other classifications protected under the law.