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Tier 1 Technician

3 months ago

Park Hills, United States Concero Full time

PC Technician

Local Manufacturing Company is looking for a competent PC Technician (Tier 1) position to provide fast and useful technical assistance. An excellent PC Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented.


Qualifications And Responsibilities

• Monitor and respond quickly and effectively to requests received through the ticketing system

• Advanced knowledge maintaining and configuring PCs and Laptops; including but not limited to Windows 7 and newer, networking, Office apps (especially Microsoft Exchange), Internet and anti-virus

• Superior customer service skills, ability to troubleshoot and explain complex issues to non-technical individuals

• Solid experience with Active Directory

• Experience maintaining Office 365 user accounts

• Basic understanding of Windows 2008-16 servers

• Basic understanding of network switches, routers, firewalls and VPN

• Solid written and oral communication skills

• Solid interpersonal and team skills

• Solid documentation and reporting skills

• Ability to multi-task

• Strong organizational and analytical skills

• Proven ability to be self-motivated and self-sufficient


Requirements

• High school diploma or equivalent

• 1+ years of support experience

• BS degree in Information Technology, Computer Science or equivalent experience

• Microsoft, A+, N+, and/or S+ certifications or equivalent experience


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