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Patient Service Representative
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Patient Service Representative (Medical Receptionist)Are you a friendly, detail-oriented professional who thrives in a fast-paced environment? Join University Hospitals Urgent Care as a Patient Service Representative (PSR) and be the first point of contact in providing a welcoming and efficient patient experience. Your role is essential in ensuring seamless front-office operations while making a meaningful impact on those we serve.As a Patient Service Representative, you will create a positive experience for every patient by managing front-office operations, assisting with administrative tasks, and supporting the overall clinic workflow. This role is ideal for someone who enjoys customer service, problem-solving, and working in a team-oriented healthcare setting.Why You'll Love Working Here:LIFE-Work Balance & Flexible Schedule: Full-time (3-day/12-hour shifts, 8 AM - 8 PM) No overnight shifts, so you can prioritize both your career and personal lifeCompetitive Pay & Benefits: Medical, Dental, Vision, Prescription, Pet Insurance & morePaid Time Off & Holidays: Recharge and take care of yourself401K with Company Match: Plan for your futureWellness Support: Employee Assistance Program (EAP) & Wellness InitiativesProfessional Growth: Leadership opportunities & professional developmentKey Responsibilities:Warm Welcome : Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued.Patient and Business Documentation : Maintain confidentiality while collecting and organizing important patient and business documents.Insurance Verification : Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information.Financial Responsibility : Determine and collect each patient's financial responsibility, ensuring transparency and clarity about costs.Collaborative Support : Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations.Compliance : Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines.Administrative Duties : Perform office procedures and general administrative tasks; proficiently operate office medical equipment.Quality Assurance : Oversee compliance with quality assurance programs, CLIA waived laboratory requirements, and patient result trackers.Travel Requirement: Support staffing and operational needs by traveling to other University Hospitals Urgent Care locations as required.Required Qualifications:Education: High school diploma or equivalent, Medical Administrative Assistant certificate a plusExperience: 1+ year of experience in a medical office or healthcare setting preferredSkills: Strong communication, attention to detail, and ability to multitask in a busy environmentTechnical Skills: Experience using Electronic Medical Records (EMR) software, EPIC preferredFlexibility: Ability to work 12-hour shifts, including some weekends and holidaysTeam Player: A proactive, friendly, and patient-focused approach to serviceAt University Hospitals Urgent Care, we believe in kindness, excellence, empowerment, resilience, and proactive service. If you're looking for a career where your contributions truly matter, apply today and be part of something bigger
