Patient Service Specialist

divh2At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day./h2pWe all have the power to help, heal and change lives beginning with our own. Thats the power of the Cleveland Clinic Health System team, and The Power of Every One./ph3Job Title/h3pPatient Service Specialist - Ambulatory Patient Services/ph3Location/h3pWestlake/ph3Facility/h3pWestlake Medical Office Building/ph3Department/h3pFuture Generation Peds-Regional Operations/ph3Job Code/h3pB15028/ph3Shift/h3pDay/Evening Rotation/ph3Schedule/h3p8:00am-8:00pm/ph3Job Summary/h3pJoin the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world./ph3Job Details/h3pCleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission.

As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from scheduling and pre-registration to MyChart enrollment and visit preparations. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic./ppA caregiver in this position may cover between 8:00am and 8:00pm./ppA caregiver who excels in this role will:/pulliProvide a comprehensive, proactive and Patients First experience for patients and visitors./liliInvestigate, triage and resolve patient issues using the established HEART model./liliCreate a welcome and professional environment, interact with patients and ensure stellar patient experiences./liliPerform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services./liliEnter and maintain confidential patient information./liliRecruit, enroll and educate patients on MyChart and Appointment Pass./li/ulpMinimum qualifications for the ideal future caregiver include:/pulliHigh School Diploma/GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associates Degree and one year of experience OR Bachelors Degree/li/ulpPreferred qualifications for the ideal future caregiver include:/pulliKnowledge of medical terminology/li/ulpPhysical Requirements:/pulliDexterity sufficient to operate a PC and other office equipment./liliRequires extended periods of standing, walking or sitting./liliGood visual acuity through normal or corrected vision./liliMust be able to navigate various locations and function in a fast-paced, hectic environment./liliAbility to lift and transport up to 25 pounds./li/ulpPersonal Protective Equipment:/pulliFollows standard precautions using personal protective equipment as required./li/ulpThe policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances./ppCleveland Clinic Health System administers an influenza prevention program.

You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption./ppDecisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility./ppCleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities/p/div