Platform Support

1 month ago


New York, United States Caspian One Full time

Seeking a Platform Support Engineer to ensure the health and performance of the trading platform.

The ideal candidate is passionate about maintaining high standards of service and is driven to provide a best-in-class user experience. You will be responsible for managing incidents, supporting clients, and maintaining multiple environments. Your contributions will directly impact the reliability and efficiency of our trading operations.


Responsibilities:

  • Manage and monitor multiple production and non-production environments.
  • Resolve complex incidents and implement long-term solutions.
  • Diagnose and resolve technical issues.
  • Lead projects focused on innovation and optimization.
  • Work with technical teams and leadership on issue resolution and strategic projects.
  • Handle system-generated alerts and escalations.
  • Enhance monitoring capabilities with custom scripts and tools.
  • Develop and optimize automation scripts to streamline processes.

Experience:

  • 7+ years in Production/Application Support.
  • Experience in DevOps.
  • Extensive experience with AWS, GCP, and Linux environments.

Technical Skills:

  • Advanced knowledge of Incident Management, Jenkins, Kubernetes, and PostgreSQL.
  • Proficient in scripting languages such as Python and Bash.
  • Experience with monitoring and automation tools like DataDog, Terraform, and Ansible.



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