Customer Service Rep

1 week ago

Decatur, United States Jon Don LLC Full time
Job Type

Full-time

Description

About USA-CLEAN by Jon-Don:

Jon-Don gives service contractors, facilities managers, and others everything they need to keep things clean and looking their best-whether it's removing that one impossible carpet stain or resurfacing a massive warehouse floor. Since 1978, we've been providing not just the products and equipment they need, but the real-world knowledge, rolled-up sleeves approach, and rock-solid reliability they can't find with other suppliers. Today, with 16 branches strategically located throughout the United States, we're serving industries ranging from carpet cleaning to janitorial to restoration to concrete polishing and surface prep. Jon-Don | Let's tackle your toughest jobs. Our USA-CLEAN division focuses in the Industrial Floor Cleaning Equipment space. We have the nation's largest selection of parts to keep customers' equipment up and running. In addition, we have over 500 service technicians ready to dispatch to our customers' locations when equipment needs repair.

Job Description:

USA-CLEAN by Jon-Don, a large and growing distributor of equipment, chemicals, and supplies to professional contractors is seeking a Customer Service Rep

Our Customer Service Rep position is responsible for answering incoming customer calls and emails from around the country, out of our office in Decatur, IL. Our Customer Service Reps take pride in providing timely and accurate assistance with incoming customer needs, making sure our customers are delighted by their experience

RESPONSIBILITIES:

The Customer Service Team duties may include, but are not limited to, the following:

  • Answer incoming phone calls, emails, and website chats from customers
  • Process inbound orders
  • Respond to website inquiries via phone and/or email
  • Assist customers with looking up parts and technical manuals
  • Consultative sales approach to partner with customers
  • Manage customers clear communication and problem solving
  • Work with internal departments to proactively manage work flow and customer requests

Requirements

REQUIRED SKILLS / ATTITUDES:

Successful Candidates Possess:
  • Strong verbal and written communication skills
  • Excellent problem-solving capabilities
  • Ability to ask probing questions and close a sale
  • Strong task management and organizational skills
  • Sense of urgency in learning new trends and products, as well as timely follow up

Benefits/Health Plans

  • Medical/Dental/Vision insurance coverage
  • Free life insurance for all full-time employees
  • Flexible spending account allowing employees to pay for certain health care expenses with pre-tax dollars
  • 401K
  • Paid Holidays and Floaters
  • PTO accrued weekly
  • Corporate events
  • Employee referral program
  • Employee discounts

Jon-Don, Inc. is an Equal Opportunity Employer, providing equal employment opportunities to all individuals. We recruit, hire, and promote into all job levels the most qualified applicants without regard to race, creed, color, national origin, religion, sex including pregnancy, sexual orientation or gender identity), age, disability or handicap, genetic information including family medical history, citizenship status, alienage or national origin, veteran status, ancestry, marital or family status, military or veteran service, domestic or sexual violence victim status, political affiliation or activities, arrest/conviction record, obesity, HIV/AIDS diagnosis, sexual and reproductive health decisions, or any other protected characteristic under applicable federal, state, and local laws. Jon-Don, Inc. is committed to providing equal employment opportunities that extend to all aspects of employment, including job assignment, compensation, discipline, and access to benefits and training.Learn More

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