Claims Adjuster Director – Workers’ Compensation

3 weeks ago

Norcross, United States Waffle House, Inc. Full time

As the Director of Workers’ Compensation, you will oversee all aspects of the Workers' Compensation Department. This role is responsible for developing and implementing policies, procedures, and strategies to ensure compliance with state regulations, mitigate risks, and support injured employees. The Director collaborates with internal stakeholders, insurance carriers, legal counsel, and external agencies to manage claims efficiently, promote workplace safety initiatives, and reduce costs associated with workers' compensation. This position requires a combination of technical expertise, leadership capabilities, and interpersonal skills to effectively navigate the complexities of workers' compensation management and support the organization's overall mission and objectives.


The Director of Workers’ Compensation is a Support Team role based out of our Corporate Office in Norcross, GA in the metro Atlanta area. Our Corporate Office Support Team consists of 300+ Associates who are committed to supporting our Operations Team as they proudly serve and create memorable experiences for our Customers. Housing over 40 departments and many fields of industry, we take pride in offering a wide variety of opportunities at every stage of your career. If you are just looking for a job “right now”, Waffle House probably isn’t the right fit for you. If you are a career-minded person who values hard work, is passionate about putting people first, and wants to build a meaningful career alongside like-minded people, this is the place for you


What We Offer:

  • Health and Wellness Package including medical, dental, vision and life benefits, and health-related activities
  • Employee Assistance Program free to all Associates and their household members
  • Paid vacation of up to 3 weeks and six paid holidays
  • A strong, unique culture built upon putting people first, showing up and servant leadership
  • Unlimited learning and development opportunities
  • Internal referral program
  • Community involvement and volunteer opportunities
  • Team building activities department and company-wide


What you'll do:

  • Develop and implement workers' compensation policies, procedures, and guidelines in alignment with state regulations and organizational objectives.
  • Manage and oversee the workers' compensation claims process from initiation to resolution, ensuring timely and accurate processing.
  • Collaborate with insurance carriers, third-party administrators, and legal counsel to investigate and evaluate claims, negotiate settlements, and represent the organization in hearings and appeals.
  • Monitor and analyze workers' compensation trends, costs, and performance metrics to identify areas for improvement and implement strategies to reduce claim frequency and severity.
  • Provide guidance and support to employees, supervisors, and managers on workers' compensation-related matters, including injury reporting, return-to-work programs, and disability accommodations.
  • Develop and deliver training programs and educational materials to promote awareness of workers' compensation policies, safety protocols, and injury prevention strategies.
  • Conduct regular audits and assessments of workplace hazards, ergonomic factors, and safety protocols to identify and address potential risks and ensure compliance with occupational health and safety standards.
  • Stay current with changes in workers' compensation laws, regulations, and industry best practices to ensure compliance and adapt policies and procedures accordingly.
  • Prepare and present reports, recommendations, and updates on workers' compensation activities and performance to senior management and executive leadership.


What we're looking for:

  • Someone with knowledge of multi-state workers' compensation laws, regulations, and compliance requirements at the state and federal levels.
  • Team oriented with good organization, customer service, and problem-solving skills.
  • Attention to detail and ability to multi-task to handle wide array of tasks and deadlines.
  • Excellent communication, negotiation, and interpersonal skills, with the ability to effectively interact with associates, management, external partners, and regulatory agencies.
  • Strong analytical skills with the ability to interpret data, trends, and metrics to drive decision-making.
  • Demonstrated leadership capabilities, with experience managing teams, projects, and initiatives in a complex and dynamic environment.
  • Ability to work independently.


Experience/Educational Requirements:

  • Bachelor's degree in Business Administration, Human Resources, Risk Management, Occupational Health and Safety, or related field.
  • Minimum of 5 years of progressive experience in workers' compensation management required.
  • Professional certification (e.g., Certified Workers' Compensation Professional - CWCP) preferred.


Who Are We?

In 1955, two Georgia neighbors opened up a restaurant that would change the world. That first restaurant led to the Waffle House brand you see today. As the business expanded throughout Georgia and the Southeast, the “Yellow Sign” soon became a familiar landmark, signifying America’s Place to Eat™ and America’s Place to Work™. Today, the Waffle House system has more than 1,900 locations in 25 states, reaching as far north as Pennsylvania and as far west as Arizona. All open 24-hours a day, seven days a week, 365 days a year. Our workforce can be broken into two categories – Operations (Restaurant Associates and Managers) and Support Team (Corporate Office Associates, Field Recruiters, and Maintenance Technicians).


We are a strong, growing company dedicated to our Customers and Associates. We would love to have you on our team To learn more about the Waffle House culture and our great community of employees and customers, please visit


WAFFLE HOUSE IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

  • Claims Adjuster Director – Workers’ Compensation

    3 weeks ago

    Norcross, United States Waffle House, Inc. Full time

    As the Director of Workers’ Compensation, you will oversee all aspects of the Workers' Compensation Department. This role is responsible for developing and implementing policies, procedures, and strategies to ensure compliance with state regulations, mitigate risks, and support injured employees. The Director collaborates with internal stakeholders,...

  • Vehicle Service Contract Adjuster I

    2 weeks ago

    Norcross, United States AUTOMOBILE PROTECTION CORPORATION Full time

    Job DescriptionJob DescriptionThe preferred applicant location is within a commutable distance to one of APCO's physical office locations listed below: Norcross, Georgia: 6010 Atlantic Blvd, Norcross, GA 30071Westerville, Ohio: 440 Polaris Parkway, Suite 250, Westerville, OH 43082Ponte Vedra Beach, Florida: 208 Ponte Vedra Beach Drive, Ponte Vedra Beach,...

  • Vehicle Service Contract Adjuster I

    1 month ago

    Norcross, United States AUTOMOBILE PROTECTION CORPORATION Full time

    Job DescriptionJob DescriptionThe preferred applicant location is within a commutable distance to one of APCO's physical office locations listed below: Norcross, Georgia: 6010 Atlantic Blvd, Norcross, GA 30071Westerville, Ohio: 440 Polaris Parkway, Suite 250, Westerville, OH 43082Ponte Vedra Beach, Florida: 208 Ponte Vedra Beach Drive, Ponte Vedra Beach,...

  • Human Resources Marketing Generalist

    1 month ago

    Norcross, Georgia, United States C&S Contracting Co Full time

    Benefits:401(k) matchingBonus based on performanceCompetitive salaryFlexible schedulePaid time offWe are a locally owned infrastructure contractor that is focused on building concrete structures and bridges in the state of Georgia. We are a growing company with a strong backlog. The ideal candidate for this position has experience in human resources and/or...

  • Underwriter- Venture Captive Management

    1 month ago

    Norcross, Georgia, United States Baldwin Risk Partners Full time

    Venture Captive Management is a captive manager located in Atlanta, GA. We have several wholly owned captive managers locate in British and Domestic Venues. We offer an alternative to traditional insurance whereby we create an insurance company which your firm would own. We offer insurance coverage that is tailored to meet each client's specific needs. We...

  • Warehouse Worker

    1 month ago

    Norcross, United States Preferred Floor & Tile CO. Full time

    Job Type Full-time Description About PF&TCO: Preferred Floor & Tile CO. (PF&TCO) is the fastest growing flooring company in the world. Headquartered in Charlotte, North Carolina with regional offices in Atlanta, Georgia, and Tampa, Florida. We are looking to continue to expand into more markets. Preferred Floor and Tile offers turnkey flooring solutions,...

  • Warehouse Worker

    1 month ago

    Norcross, United States PREFERRED CARPET ONE INC Full time

    Job DescriptionJob DescriptionDescription:About PF&TCO:Preferred Floor & Tile CO. (PF&TCO) is the fastest growing flooring company in the world. Headquartered in Charlotte, North Carolina with regional offices in Atlanta, Georgia, and Tampa, Florida. We are looking to continue to expand into more markets. Preferred Floor and Tile offers turnkey flooring...

  • General Warehouse Worker

    3 weeks ago

    Norcross, United States Preferred Personnel Solutions Full time

    Preferred Personnel Solutions, in cooperation with multiple Essential Businesses, are actively seeking reliable and experienced candidates to fill immediate openings today! These positions are temp to hire, offering weekly pay, immediate start, room for growth, and great benefits once the requirements are met. If you’re ready to work for a company that...

  • General Warehouse Worker

    1 month ago

    Norcross, United States Preferred Personnel Solutions Full time

    Preferred Personnel Solutions, in cooperation with multiple Essential Businesses, are actively seeking reliable and experienced candidates to fill immediate openings today! These positions are temp to hire, offering weekly pay, immediate start, room for growth, and great benefits once the requirements are met. If you’re ready to work for a company that...

  • IT Help Desk Technician

    3 weeks ago

    Norcross, United States CUSTARD INSURANCE ADJUSTERS Full time

    **Custard Insurance Adjusters, Inc.** **Mission Statement**: Custard Insurance Adjusters' mission is to provide its clients with the highest quality of claim service available in the industry. We are recognized as a premier company, continuing to increase our role as a national leader in the claims service field. Our commitment to this mission is evident as...

  • Director of Human Resources 2024

    1 month ago

    Norcross, United States Greater Atlanta Christian School Full time

    Job DescriptionJob DescriptionGreater Atlanta Christian School (GAC) is a premier independent school serving over 1,800 students from across Metro Atlanta. We are a faith-infused, academically rich community, ranked in the top tier for teaching quality, the arts, and athletics.  We are Christians, change-makers, dreamers, aspirers, and hard workers....

  • HR Coordinator

    1 month ago

    Norcross, United States Elite Flooring & Design Full time

    Elite Flooring Human Resource Coordinator Elite Flooring is a leading floor covering contractor head-quartered in Atlanta, GA with regional offices in North Carolina, South Carolina, Tennessee, and Florida. The company sells and services, national and regional Home Builders, Commercial & General Contractors, Multi-Family apartment communities among other...

  • HR Coordinator

    3 weeks ago

    Norcross, Georgia, United States Elite Flooring & Design Full time

    Elite Flooring Human Resource Coordinator Elite Flooring is a leading floor covering contractor head-quartered in Atlanta, GA with regional offices in North Carolina, South Carolina, Tennessee, and Florida. The company sells and services, national and regional Home Builders, Commercial & General Contractors, Multi-Family apartment communities among other...

  • Human Resources Generalist

    3 weeks ago

    Norcross, United States Elite Flooring & Design Full time

    Human Resource Coordinator Elite Flooring is a leading floor covering contractor head-quartered in Atlanta, GA with regional offices in North Carolina, South Carolina, Tennessee, and Florida. The company sells and services, national and regional Home Builders, Commercial & General Contractors, Multi-Family apartment communities among other account types...

  • Home Health Billing and Collections Specialist

    1 month ago

    Norcross, United States PruittHealth Full time

    JOB PURPOSE: Supports the delivery of all Insurance billing services by final/higher level auditing, correcting, and submitting claims. Ensures that billing services are timely, accurate, and allow for appropriate reimbursement. Conducts all claims-related follow up on payment delays, taking corrective action(s) to finalize account disposition and/or...

  • HR Administrative Coordinator

    1 month ago

    Norcross, United States Elite Flooring, Inc. Full time

    Human Resource CoordinatorElite Flooring is a leading floor covering contractor head-quartered in Atlanta, GA with regional offices in North Carolina, South Carolina, Tennessee, and Florida. The company sells and services, national and regional Home Builders, Commercial & General Contractors, Multi-Family apartment communities among other account types with...

  • HR Administrative Coordinator

    1 month ago

    Norcross, United States Elite Flooring, Inc. Full time

    Human Resource CoordinatorElite Flooring is a leading floor covering contractor head-quartered in Atlanta, GA with regional offices in North Carolina, South Carolina, Tennessee, and Florida. The company sells and services, national and regional Home Builders, Commercial & General Contractors, Multi-Family apartment communities among other account types with...

  • Associate Director, Socioeconomics

    3 weeks ago

    Norcross, Georgia, United States TRC Companies Full time

    About Us: Groundbreaker. Game changer. Pioneer. TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough...

  • Associate Director, Socioeconomics

    3 weeks ago

    Norcross, United States TRC Companies Full time

    About Us: Groundbreaker. Game changer. Pioneer. TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough...

  • Associate Director, Socioeconomics

    2 weeks ago

    Norcross, United States TRC Companies Full time

    About Us: Groundbreaker. Game changer. Pioneer. TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough...