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Field Repair Technician

2 months ago

Westlake, United States Q-Lab Corporation Full time

Q-Lab Corporation is currently seeking a Field Repair Technician. If you are passionate about customer service, Q-Lab Corporation has an opportunity to take your technical skills to the next level You will have the opportunity to service and repair lab instruments for a diverse customer base all over North America


While this position does require frequent travel, we do require this candidate to reside within a 60-mile radius of our headquarters in Westlake, OH.


Responsibilities:

  • Troubleshooting malfunctioning lab instruments or test equipment and test mechanical mechanisms and electronic circuitry for “root cause” failures.
  • Perform hands-on repair for malfunctioning lab instruments or test equipment, and tests assembly for conformance, in accordance to manufacturer’s specifications.
  • Willing and able to travel domestically, with some international travel, 50% of the time annually, to provide repair support to our customers. This will include being away for up to a full week at a time as and when required.
  • Provide the customer with phone and email recommendations to resolve lab instrument issues and or follow up with on-going issues with the customer. This may include, but is not limited to; sending replacement parts, referring the information to the main home office for further guidance, or performing an on-site resolution.


Required Skills:

  • Recognized Electrical or Mechanical qualification with completed apprenticeship and 5 years work experience.
  • Work experience with technical equipment, preferably in a laboratory setting.
  • Excellent communication and interpersonal skills.
  • Competency to read and interpret documents, instructions and manuals.
  • Diplomacy and tact in reporting NCE (non-conforming events) to management with urgency.
  • English is the required language – Foreign languages helpful.
  • Highly proficient computer skills – Windows environment and Microsoft applications and relevant CRM systems.
  • Detail-oriented with the ability to move from one activity to another with a sense of urgency.
  • Builds positive relationships with others.
  • Excellent time management skills and proactive thinking.
  • Domestic and International travel experience.
  • Clean driving record and ability to obtain and/or maintain a passport.


Who We Are:

Q-Lab Corporation is a global leader in providing material durability testing products. Since 1956, we have designed and manufactured laboratory test products such as weathering testers, light stability testers and corrosion testers. We also perform contract test services for weathering and corrosion testing, including both laboratory and natural exposure tests. We maintain a global presence with testing facilities located in the US and sales and distribution facilities located in England, Germany and China. Our world-class corporate headquarters and manufacturing facility are located in Westlake, Ohio.


We Offer:

  • Beautiful corporate headquarters conveniently located off I-90 in Westlake, Ohio.
  • A Northeast Ohio Top Workplace environment – 10 years running
  • A proven track record of success.
  • Excellent compensation package including year-end bonus and company-funded retirement plan.
  • Comprehensive benefits: Health, Vision, Dental, Disability and Life.
  • Generous Paid Time Off, and Holidays.
  • Fun, friendly working atmosphere