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Bilingual Customer Service Associate
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Fullerton, California, United States ODK Media Full timeJob OverviewODK Media, Inc. is a prominent media organization based in Fullerton, CA, dedicated to delivering high-quality international content through its proprietary streaming services, including OnDemandKorea, OnDemandChina, and OnDemandViet. We also provide content distribution to various global streaming platforms, cable providers, and cinemas, acting...
Customer Service Specialist
2 months ago
For over three generations, we have maintained a simple philosophy: produce stylish upholstered furniture for a lifetime of comfort and enjoyment. From fashion forward styling to detail oriented service, we balance the science of business with the art of interior design By being faithful to our beliefs, we continue to design, manufacture, ship, and service all of our products out of our Southern California facility. Whether it is one piece that makes a statement or an entire collection that defines a room, we are dedicated to the superior quality of our handcrafted products.
Responsibilities
- Provides excellent customer service in-person, over the phone, and during high-stress situations.
- Serve as the first point of public contact for all customer service issues.
- Promote positive customer relations with customers and coworkers.
- Ability to work in a team setting and independently meet deadlines.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Enhance client satisfaction by resolving issues, entering part orders, verifying factory orders, processing, and ensuring accurate shipments with appropriate boxes, labels, and postage.
- Ordering extra parts/components and fabric swatch requests.
- Undertake additional tasks as required.
Qualifications
- Must be detail-oriented, have a positive personal character and possess great communication skills (both verbal and written).
- High school diploma or equivalent combination of education preferred.
- Prior experience in customer service/parts is preferred.
- Inquisitive and innovative, committed to finding efficiencies to streamline workflows and procedures.
- Proficient in Microsoft Office applications, Google Drive, and computer skills.
- Proven success achieving results both independently & through teamwork.
- Demonstrated capacity to adjust swiftly to uncertainty, manage time effectively across multiple tasks, and adapt to shifting priorities.
- Bilingual Spanish preferred.
Additional Details
- Full-time position 7:30am-4pm M-F
- This is an on-site position.
- Starting pay is $25/hr.
- Opportunity for growth and increased compensation following training and experience.
Physical Requirements
- Ability to lift and move medium to large objects weighing up to 75 lbs. using suitable equipment.
- Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
- Required to stand; walk and stoop, kneel, crouch.
