Training & Performance Manager

3 weeks ago

Atlanta, United States Gables Full time

Join Gables Residential TeamBe #gablesproud of where you work and become part of our team by applying for your new career with Gables TODAY Gables Residential has an exciting opportunity to join our team leading Training and Performance for our operational teams primarily focused on the East coast. If you have a passion for creating and delivering exceptional training experiences to multifamily operations team members this could be your next great opportunityTraining & DevelopmentDesign, implement, and maintain comprehensive and ongoing training programs that support the onsite staff's continuous growth and development.Conduct in-person (and virtual) training sessions on leasing techniques, customer service, fair housing, compliance, systems, operational best practices, and other topics as needed in all core markets within the training portfolio.Create or convert training plans into highly engaging and effective training experiences.Collaborate directly with operations leadership to identify training needs based on sales performance trends, customer experience, property audits, industry standards, and other relevant performance metrics.Rapidly develop training materials, including manuals, e-learning modules, job aids, and micro-learning to support company needs.Evaluate training effectiveness and associate behavior change through feedback, assessments, and operational key performance indicators.Performance ManagementMonitor and analyze key property performance metrics, including occupancy, sales performance, resident satisfaction, and revenue generation.Partner with Regional Managers and Operations VP's to identify opportunities for performance improvement, develop action plans, and follow-up strategies to ensure effectiveness.Monitor and analyze performance data and metrics from dashboards and reports to create and enact improvement plans where necessary and recognize exceptional performance.Using performance data and metrics, conduct property visits to assess operational performance and provide coaching and guidance to enhance it.Support the rollout of initiatives and create post-deployment communication plans to ensure successful implementation and that ongoing training is aligned with needs.Qualifications:Bachelor's degree in Business, Education, Human Resources, or a related field preferred.5+ years of experience in property management, training, or operations support within the multifamily housing industry.Strong knowledge of apartment operations, including leasing, maintenance, budgeting, and compliance.Exceptional presentation, facilitation, and communication skills.Workday and Workday Learning experience strongly preferred.Strong knowledge of reading and interpreting data and analytics reporting.Proficiency in Microsoft Office Suite and property management software (e.g., Yardi, Knock, Sales Force).Ability to travel regularly (70% or more) to apartment communities within the portfolio.Ability to work a hybrid work schedule, combining remote work with in-office work to support collaboration and productivity.An Equal Opportunity Employer - M/F/D/V.

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